Month: April 2021

Update to Server 9.2.2 Causes Continuous Reboot

Some systems may reboot immediately upon update or starting the server service when using 9.2.2. If the system experiences this it is likely to be due to the sysmgmtpi.dll (Windows) or sysmgmtpi.so (Linux).  To resolve this you may opt to downgrade the server to 9.2.1 (currently available for download on website) or remove the sysmgmtpi… Continue reading Update to Server 9.2.2 Causes Continuous Reboot

Using Soft Triggers from CCure 9000 with Event Linking

From the C-Cure 9000 interface, find the Camera ID as pictured below. Setup a “Soft Trigger” under the “Action” tab. Change the “Action Type” to “Soft Trigger. Back in the exacqVision Client, create a new Event Link using the Event Type of “Soft Trigger” and the “Event Source” will match the Camera ID from above.

LC Client or Operating System freezing

Description  LC’s with the ASRock H110M-ITX motherboard may show the video images freezing, followed by a freeze of the Operating System. Workaround 1 Set VGA acceleration to noneNote that this also means GPU decoding is disabled Workaround 2 Install 9.4 or higher clientInstall libegl1-mesasudo apt-get install libegl1-mesaThis should already be included on systems with the… Continue reading LC Client or Operating System freezing

PTZ Stops Functioning After Reboot on Linux

Symptoms: Systems with Ubuntu 14.04 exhibit no analog PTZ control after rebooting.  Customer may note that they find the ‘Profile / Protocol’ field on the Serial Ports page has changed or defaulted and PTZ works again after setting this back to the correct protocol.  Issue is exhibited after system reboots but not after restarting only… Continue reading PTZ Stops Functioning After Reboot on Linux

Kantech Shows Door Forced Open For All Doors

Symptom: When a user triggers a ‘forced open’ status for one door, exacqVision displays ‘forced open’ on all doors.  <br> Cause: The Entrapass user configured in exacqVision does not have permission to read the door state. <br> Solution: Update exacqVision Server to 9.3.0 or later to resolve.  It is recommended that the Entrapass user is… Continue reading Kantech Shows Door Forced Open For All Doors

Server/SoundPI crashes on Linux

Symptom: On some Linux systems, including 12.04, the exacqVision Server does not start. The exacqVision Client cannot connect.  <br> Problem: Server 9.1.10 introduced issue causing ALSA audio mixer to fail. ‘gdb’ shows: ALSA lib pcm.c:2217:(snd_pcm_open_noupdate) Unknown PCM cards.pcm.rear ALSA lib pcm.c:2217:(snd_pcm_open_noupdate) Unknown PCM cards.pcm.center_lfe ALSA lib pcm.c:2217:(snd_pcm_open_noupdate) Unknown PCM cards.pcm.side core: pcm_params.c:2249: snd1_pcm_hw_params_slave: Assertion `err… Continue reading Server/SoundPI crashes on Linux

Server May Lose Network Connectivity When Bond Is Deleted

Symptom: exacqVision Server has lost network connectivity. <br> Problem: The settings from the deleted bond are arbitrarily applied to whichever interface was first alphabetically in the bond. All other interfaces in the removed bond are set to 0.0.0.0. If the alphabetically first interface is no longer physically connected, loss of network connection occurs. <br> Solution:… Continue reading Server May Lose Network Connectivity When Bond Is Deleted

Unable to Open File Browser in ESM from Mobile Device

Symptom: Unable to add an image for User’s profile. Problem: When accessing a user’s profile page within ESM, clicking to add an image of the user fails. File browsers are not currently supported on mobile devices within ESM.  Solution: Add all files and images with a desktop web browser. 

Will not boot: USB device over current status detected will shut down in 15 seconds

Symptom:   System will not boot and you see the error:  USB device over current status detected will shut down in 15 seconds (the front logo light may also be out at this time) <br> Problem: The cable from the motherboard to the lit front cover is pinched. <br> Solution: Open the front cover and… Continue reading Will not boot: USB device over current status detected will shut down in 15 seconds