Kantech Shows Door Forced Open For All Doors

Symptom:

When a user triggers a ‘forced open’ status for one door, exacqVision displays ‘forced open’ on all doors. 

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Cause:

The Entrapass user configured in exacqVision does not have permission to read the door state.

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Solution:

Update exacqVision Server to 9.3.0 or later to resolve. 

It is recommended that the Entrapass user is assigned permission to read doors, inputs and relay states from within Entrapass Web Service.