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Una discovers EasyConnect camera but doesn’t automatically address and connect

Affected platforms

Una LC-Series server with exacqVision Server 7.2

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Symptom

When an EasyConnect camera is plugged into an Una POE port, the camera is automatically discovered, but never automatically addressed. This is due to the camera being discovered with an empty MAC address.

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Workaround

This issue is intermittent, so clicking to rescan or unplugging and re-plugging the camera back into the POE port may result in discovering the camera with a MAC address, which allows addressing and connection to continue.

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Resolution

Update to exacqVision Server 7.2.3.88532 or higher