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exacqCloud dashboard search for server name returns error page

There are occasions when a server name search on the dashboard on ESM returns an error page with “contact administrator” message.

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If this happens

  • get the esm logfiles.
  • open logfile-websevice file
  • verify that this log file has the messages “ProtocolError: (‘Connection aborted.’, error(111, ‘Connection refused’))”

If the message above is in the log file, restart the solr service.

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Restarting solr service on Windows

  • open up the windows task manager
  • click services tab
  • find solr Jetty service
  • restart solr Jetty service

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Restating solr service on Linux

  • Open linux terminal application
  • Type “sudo restart ESMWebservice”, OR “sudo /etc/init.d/ESMWebservice restart”, which will restart webservice and sorl service.

Once solr has restarted, verify that you can search for a server name on the ESM dashboard.