Brand new Linux systems may be missing initial exacqVision Server and/or EM administrative credentials

Issue

All exacqVision Server systems, excluding C-Series Client Workstations, on initial boot proceed with an initial setup process:

  • End user will be directed to create initial administrative credentials for the OS.
  • End user may be asked additional questions.
  • Once system completes this initial setup, it will allow the end user to now login to the OS with the newly-created credentials.

Then, once logged-in, the exacqVision Password Client utility will appear:

  • End user will be directed to create initial administrative credentials for all installed exacq software (Client, Server, Web Service, and/or EM).
  • If this system is a DVR, then the end user will be able to start the local exacqVision Client, which will have been preconfigured to connect to the local exacqVision Server with correct credentials.
  • If this system is an EM-Series, then the end user will be able to start a web browser, connect to the local EM, and use these newly-created credentials to login and view the EM homepage.

However, in rare instances one or both of the following symtpoms may be observed:

  • The local exacqVision Client fails to connect to the server, with error message “Login failed – invalid username or password, or account locked or disabled.”
  • The web browser fails to connect to the local EM homepage due to authentication failure.

<br>

Workaround

In such case, you may execute the following workaround:

  • Double-click the “MATE Terminal” desktop shortcut to open a terminal window.
  • Execute sudo /opt/exacq/scripts/RunOnce.sh
  • The exacqVision Password Client window will appear.
  • Enter desired username and password to use as adminstrative credentials for all installed exacq software.
    • The Password Client will enforce certain complexity rules for the username and password that you choose.
  • Click the Apply button.
  • If this is a DVR model:
    • Start or restart the local exacqVision Client,
    • Go to your Add Systems list, select the server entry for 127.0.0.1, enter the username and password you just configured, and click the Apply button. The Client should promptly connect.
  • If this is an EM-Series:
    • Start a web browser and connect to the local EM homepage.
    • You should be able to successfully login with the username and password you just configured.