Month: April 2021

Categories
Knowledge Support Support Categories Products exacqVision Integrations

E-Series/Hikvision: Unable to disable primary stream or enable Audio Input

Description

Cannot disable/enable Primary Stream or enable Audio input.

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Version Introduced

r102253

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Platform

All

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Steps to reproduce

Add E-series encoder or Hikvision camera and attempt to disable or re-enable primary stream.
Add E-series encoder or Hikvision camera and attempt to enable Audio stream.

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Expected result

Enable and disable should do as advertised.

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Actual result

Primary stream disable disconnects but check mark reappears making it impossible to re-enable the stream.
When attempting to enabling Audio, the check mark is just cleared.

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Work Around

For unable to restart primary stream, restart server.
For Enable Audio, no workaround.

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Version Fixed

r102928 8.0.2.102945, 8.1.6.102943

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Keywords

Hikvision, Audio

Categories
Knowledge Support Support Categories Products exacqVision Integrations

Samsung SUNAPI2 only handle the first input trigger event on a multiple digital input camera

Description

With newer Samsung models that supports SUNAPI2. Only the first input trigger is activated for cameras that have multiple trigger inputs.

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Version Introduced

  • exacqVision Server 8.0.0.102418

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Platform

All platforms for IP Cameras using Samsung plugin

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Steps to reproduce

  1. Tested with SNP-L5233(00-09-18-41-34-F1 10.16.12.199) set with 4 input triggers
  2. Activate input triggers 2-4

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Expected result

  • Input triggers 1-4 correctly alarmed
  • Event linking with each input trigger works as expected

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Actual result

  • Input triggers 2-4 are not alarmed

Work Around

  • None

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Version Fixed

exacqVision Server 8.1.4.102781

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Categories
Knowledge Support Support exacqVision Client Categories Products

Configuring DST/non-DST via client fails

Description

Older servers/clients would allow you to configure the server’s timezone, but even though the DST radio button could be updated, it was in actuality treated as read-only, and would snap back depending upon the chosen timezone.

As of server 8.1.3, the entire list of timezones has been completely revamped, the radio button removed, and now for every timezone in the list, there are DST and non-DST flavors. Choose accordingly to enable/disable server’s auto time change.

Categories
Knowledge Support Support exacqVision Server Categories

Delay in Displaying Live Video from Integrations

Description

Specifically reported for Victor and Entrapass, but other integrations may be affected.

When requesting live video from multiple cameras through an integration that uses a separate server connection for each camera (such as Victor or Entrapass), there is a delay of ~1 sec per camera being requested before video is displayed, e.g., requesting a 9 camera view will take over 9 seconds before video is displayed.

This delay occurs when bandwidth throttling is enabled on the server.

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Version Introduced

r9104, r96653

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Platform

All

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Steps to reproduce

Enable bandwidth limiting.

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Expected result

Expected fast average connection time (~0.05 seconds).

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Actual result

On some servers, the average connection time is ~ 1 second.

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Work Around

Server version < 7.7.26

  • disable bandwidth throttling from any client


Server version >= 7.7.26

  • disable bandwidth throttling using a client version < 7.7.18* Using a client


OR,

  1. edit the streampi.xml file
  2. stop service
  3. edit streampi.xml

    set 

    set 

  4. Start Service

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Version Fixed

None

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Categories
Knowledge Support Support exacqVision Client Categories Products

Missing ePlayer shortcut on Linux

Description

The ePlayer shortcut is missing from the menu. The player is still there and can be launched from the command line

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Version Introduced

7.9.20

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Platform

Linux

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Steps to reproduce

  • Install client deb

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Expected result

  • ePlayer shortcut under Exacq menu

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Actual result

  • Only client shortcut under Exacq manu

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Work Around

  1. Run ePlayer from commandline
  2. Downgrade to 7.8
  3. Run sudo xdg-desktop-menu install /usr/local/exacq/client/share/exacq-progs.directory /usr/local/exacq/client/share/exacq-player.desktop

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Version Fixed

8.0.3 (when it comes out)

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Keywords

eplayer, e-player, shortcut

Categories
Knowledge Support Support exacqVision Client Categories Products

Exports to Exe will error with -4

Description

Exports to exe will fail to run correctly

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Version Introduced

8.0.0

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Platform

Windows ePlayer

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Steps to reproduce

  1. Export exe from the client, server, or web service
  2. Run exported exe

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Expected result

  • – Export plays correctly

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Actual result

  • – Error -4 is displayed.

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Work Around

– Downgrade to 7.8

– Install trunk build of client, server, and web service (8.1 will work)

– Download exacxqVisionEplayerRC-8_0_1_103073, rename it to ePlayer.exe and copy it into the exacqVision/Client, Server, and WebServer/bin folders

– RC Client with fix:

exacqVisionClientRC-8_0_3_103081

exacqVisionClientRC-8_0_3_103081_x64

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Version Fixed

8.0.3

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Keywords

export, e-player, eplayer, exe

Categories
Knowledge Support Support exacqVision Enterprise Categories Products

ESM spare server can’t be removed from failover group unless designation as spare is removed

Description

ESM spare failover server can not be removed from failover group on server edit form, unless the “Spare” designation is removed first.

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Version Introduced

v3.0.2.72327

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Platform

ALL

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Steps to reproduce

Create ESM failover group

Add server to group as spare server. CAUTION: This will change server configuation.

On the server detail page. Click edit server icon to go to server edit form.

Attempt to remove spare from failover group by Clicking failover group dropdown

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Expected result

Failover Group dropdown should have “No Failover Group” option.

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Actual result

Failover Group dropdown does not have “No Failover Group” option.

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Work Around

Click “Designate As Spare” dropdown and select “No”.

Click “Failover Group” dropdown, and “No Failover Group” option will be available.

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Version Fixed

none

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Keywords

ESM, failover

Categories
Knowledge Support Support exacqVision Enterprise Categories Products

Duplicated Scheduled Action

Description

Editing a scheduled server or web service action duplicates the action

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Version Introduced

4.5.2.103025

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Platform

All

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Steps to reproduce

  1. Schedule a server or a web service action (this can be version update, license update, or config update)
  2. Go to server or web service action list
  3. Click edit next to one of the actions and edit the action
  4. Click ‘Apply’

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Expected result

Action has been modified

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Actual result

Original action remains unchanged, and a new action is created

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Work Around

Delete original action and create a new one with necessary changes

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Version Fixed

none

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Keywords

ESM, schedule, duplicate

Categories
Knowledge Support Support exacqVision Enterprise Categories Products

ESM will show an error page on server license detail page if this page is refreshed after changing license

Description

ESM Will show an error page if exacqVision server license detail page is refreshed after applying different license to the server.

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Version Introduced

4.1.18.97564

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Platform

ALL

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Steps to reproduce

Navigate to server license detail page

While on the page, successfully apply another license to the server

Refresh the license detail page

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Expected result

License detail page should either refresh with the updated license OR display a banner stating that the license on the page is no longer valid.

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Actual result

ESM Error page is displayed

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Work Around

Navigate to server detail page

Click license detail to go to updated license detail page

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Version Fixed

none

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Keywords

ESM, License

Categories
Knowledge Support Support exacqVision Enterprise Categories Products

ESM page does not load and displays an error

Affected platforms

All versions of of ESM

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Symptom

If a page takes a long time to load (> 30 seconds) and an error is displayed that says: “We’re sorry. Something went wrong. Please try again or contact the System Administrator.” this indicates that the page is timing out.

This is usually due to a large number events in the database relative to the capabilities of the ESM machine.

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Workaround

To increase the timeout update the following Apache configuration:
On Windows:
1) Open the file C:\exacqVisionEsm\apache_solr\apache2\conf\httpd.conf as admin
2) Find the the line that says “FastCGIExternalServer htdocs/mysite.fcgi -host 127.0.0.1:8113”
3) Change it to: “FastCGIExternalServer htdocs/mysite.fcgi -host 127.0.0.1:8113 -idle-timeout 600”
4) Open Services and restart the solrApache, solrJetty and ESMWebservice services

On Linux:
1) Open the file /usr/local/exacq/esm/apache_solr/apache2/conf/httpd.conf as admin
2) Find the the line that says “FastCGIExternalServer htdocs/mysite.fcgi -host 127.0.0.1:8113”
3) Change it to: “FastCGIExternalServer htdocs/mysite.fcgi -host 127.0.0.1:8113 -idle-timeout 600”
4) Run the command: service ESMWebservice restart

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Resolution

None at this time: The timeout will be extended from a default of 30 seconds to a larger value in a future version of ESM.

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Keywords

esm, timeout, apache