Description Cannot disable/enable Primary Stream or enable Audio input. <br> Version Introduced r102253 <br> Platform All <br> Steps to reproduce Add E-series encoder or Hikvision camera and attempt to disable or re-enable primary stream.Add E-series encoder or Hikvision camera and attempt to enable Audio stream. <br> Expected result Enable and disable should do as advertised.… Continue reading E-Series/Hikvision: Unable to disable primary stream or enable Audio Input
Month: April 2021
Samsung SUNAPI2 only handle the first input trigger event on a multiple digital input camera
Description With newer Samsung models that supports SUNAPI2. Only the first input trigger is activated for cameras that have multiple trigger inputs. <br> Version Introduced <br> Platform All platforms for IP Cameras using Samsung plugin <br> Steps to reproduce <br> Expected result <br> Actual result Work Around <br> Version Fixed exacqVision Server 8.1.4.102781 <br>
Configuring DST/non-DST via client fails
Description Older servers/clients would allow you to configure the server’s timezone, but even though the DST radio button could be updated, it was in actuality treated as read-only, and would snap back depending upon the chosen timezone. As of server 8.1.3, the entire list of timezones has been completely revamped, the radio button removed, and… Continue reading Configuring DST/non-DST via client fails
Delay in Displaying Live Video from Integrations
Description Specifically reported for Victor and Entrapass, but other integrations may be affected. When requesting live video from multiple cameras through an integration that uses a separate server connection for each camera (such as Victor or Entrapass), there is a delay of ~1 sec per camera being requested before video is displayed, e.g., requesting a… Continue reading Delay in Displaying Live Video from Integrations
Missing ePlayer shortcut on Linux
Description The ePlayer shortcut is missing from the menu. The player is still there and can be launched from the command line <br> Version Introduced 7.9.20 <br> Platform Linux <br> Steps to reproduce Install client deb <br> Expected result ePlayer shortcut under Exacq menu <br> Actual result Only client shortcut under Exacq manu <br> Work… Continue reading Missing ePlayer shortcut on Linux
Exports to Exe will error with -4
Description Exports to exe will fail to run correctly <br> Version Introduced 8.0.0 <br> Platform Windows ePlayer <br> Steps to reproduce Export exe from the client, server, or web serviceRun exported exe <br> Expected result – Export plays correctly <br> Actual result – Error -4 is displayed. <br> Work Around – Downgrade to 7.8– Install trunk build… Continue reading Exports to Exe will error with -4
ESM spare server can’t be removed from failover group unless designation as spare is removed
Description ESM spare failover server can not be removed from failover group on server edit form, unless the “Spare” designation is removed first. <br> Version Introduced v3.0.2.72327 <br> Platform ALL <br> Steps to reproduce Create ESM failover group Add server to group as spare server. CAUTION: This will change server configuation. On the server detail… Continue reading ESM spare server can’t be removed from failover group unless designation as spare is removed
Duplicated Scheduled Action
Description Editing a scheduled server or web service action duplicates the action <br> Version Introduced 4.5.2.103025 <br> Platform All <br> Steps to reproduce Schedule a server or a web service action (this can be version update, license update, or config update)Go to server or web service action listClick edit next to one of the actions… Continue reading Duplicated Scheduled Action
ESM will show an error page on server license detail page if this page is refreshed after changing license
Description ESM Will show an error page if exacqVision server license detail page is refreshed after applying different license to the server. <br> Version Introduced 4.1.18.97564 <br> Platform ALL <br> Steps to reproduce Navigate to server license detail pageWhile on the page, successfully apply another license to the serverRefresh the license detail page <br> Expected… Continue reading ESM will show an error page on server license detail page if this page is refreshed after changing license
ESM page does not load and displays an error
Affected platforms All versions of of ESM <br> Symptom If a page takes a long time to load (> 30 seconds) and an error is displayed that says: “We’re sorry. Something went wrong. Please try again or contact the System Administrator.” this indicates that the page is timing out. This is usually due to a… Continue reading ESM page does not load and displays an error