Troubleshooting an eDVR Board

To troubleshoot an eDVR board, complete the following steps:

1. Download Microsoft’s DebugView program from http://technet.microsoft.com/en-us/sysinternals/bb896647.aspx<br><br>
2. Open the file
   C:\Windows\xdvapi.ini
   Note: In Windows 7 or Windows Vista, run Notepad as an Administrator and then select Open from the File menu and change the file type to ‘All Files (*.*)’ to open the INI file.<br><br>
3. Find the [CONFIG] section, or create it if necessary.<br><br>
4. Add a line after [CONFIG] as follows:
   [CONFIG]
ODSFlags=0x80000003<br><br>
5. Run the DebugView application.<br><br>
6. Stop the ExacqVision Server service.<br><br>
7. Start ExacqDV Control Center. Several lines of information will scroll in the DebugView window. Click Clear in the DebugView toolbar.
   Note: The Clear button looks like an eraser and a piece of paper and can be found below the Help menu.<br><br>
8. In the ExacqDV Control Center tree, select the eDVR board that you want to troubleshoot. A “-9005” error will appear along with additional information in DebugView.<br><br>
9. Copy the information from DebugView into an email and send it to support@exacq.com.

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