Server May Indicate False HD Temperature Alarms on Systems with LSI RAID

Symptom

Client displays temperature alarms on hard drives. 

These may indicate temperatures near 1° C, or between ~20000-30000° C. 

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Problem

This behavior was seen from the following Western Digital HD models when connected to LSI storage controllers.

• WD4002FYYZ
• WD8002FRYZ
• WD8003FRYZ
• WD6002FRYZ
• WD80PUZX
• WD101KRYZ
• WD121KRYZ

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Solution

Update the ExacqVision Server version to 9.3.9 or higher, also back-patched into 9.2 RC. 

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