Month: December 2019

Categories
Knowledge Support Support exacqVision Client Categories Products

ADMP48 and MP3200 PTZ Keyboard vs Terminal Mode

Issue

ADMP48 and MP3200 PTZ not working.

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Resolution

As of exacqVision Client version 19.09 keyboard mode for ADMP48 and MP3200 PTZ is required in order to better support multiple concurrent users. Prior to this the matrix switcher could be in either keyboard or terminal mode. Beginning with exacqVision Client 19.09 or higher if the matrix is set to terminal (PC) mode PTZ will not work, switching to keyboard mode resumes normal PTZ functionality.

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ADMP48-and-MP3200-PTZ-Keyboard-vs-Terminal-Mode.pdf
Categories
Knowledge Support Support exacqVision Server Categories Products

LC Series IP Servers with H-110M Motherboards Freezing

Issue

Customers using exacqVision LC Series IP servers with H110M motherboards need to upgrade to Ubuntu 18.04 to avoid an issue in which the client could freeze the system.

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Resolution

Model Number and Motherboard information can be found in the System Information section on the System tab. (Configuration > YOUR SYSTEM NAME > Configure System > System Tab)

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Both the recovery instructions and operating system can be downloaded from our support downloads page at https://www.exacq.com/support/downloads

NOTE: Use the following credentials when prompted.

  • Username:  guest
  • Password:  exacqvisionip

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Instructions

USB-KEY Recovery Instructions > Linux USB Key Recovery Instructions.pdf

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Recovery Image

OSImages > Ubuntu 18.04 > Linux-1804-20191103.zip Size: 4.92 GB

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Categories
Knowledge Support Support exacqVision Enterprise Categories Products

Installing 32-bit Enterprise Manager (EM) on 64-bit 14.04 or 16.04 Ubuntu Linux System

Objective

Installing 32-bit Enterprise Manager on a 64-bit Ubuntu 14.04 or 16.04 Linux computer, complete the following steps:

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Instructions

Configuring a new system.

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Setup multiarch

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Remote Setup

  1. Ensure that X Windows can be forwarded to anyone using Putty or SSH (install gedit).
  2. Use Filezilla to transfer the debian installer to the instance.
  3. Connect using Putty or SSH with X Windows forwarding enabled.

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Installing Enterprise System Manager (ESM)

  1. Install ESM with sudo dpkg -i exacqVisionEnterpriseSystemManager.deb (using the exact name of the file if different from what is shown here).
  2. Accept the defaults for port selection.
  3. Click YES on the warning message for 64-bit Architecture.
  4. Point ESM at the newly created database.
  5. Select No for migration and schema printing.
  6. Launch a browser and connect to ESM.
  7. Modify the admin account’s username and password.

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Installing-32-bit-Enterprise-Manager-EM-on-64-bit-14.04-or-16.04-Ubuntu-Linux-System.pdf