Dewarper Workaround

Issue Both Axis and Pelco depend on OpenGL for dewarping.  If dewarping is not working for a Windows client because of GPU driver issues you can use the following open source Mesa3D software OpenGL drivers as a work around.  This will basically use a software implementation of OpenGL to do the dewarping which is really… Continue reading Dewarper Workaround

Time Zone Only Shows UTC-0 Option

Symptom In the exacqVision Client software on the ‘System Configuration’ page, under the ‘Date/Time’ tab, the Time Zone drop down menu has only one option, UTC-0. <br> Problem The user cannot set the proper server time zone. Affecting only Windows systems, the script that obtains the time zones from the operating system has failed. The… Continue reading Time Zone Only Shows UTC-0 Option

Troubleshooting Cloud Drive

Note: Only H.264 streams are currently allowed for Cloud Drive.  All other streams will be hidden on the Archiving Schedule page. Note: Audio is not currently supported for Cloud Drive. <br> As of 9.8, Cloud Drive technically runs as a side integration that is installed by default.  This results in log files that are separate… Continue reading Troubleshooting Cloud Drive

Disabling Short Filename Support May Speed Up Drive Scans

Each hour, the server scans all enabled recording volumes in order to index all existing video recordings, and to determine the oldest video to be deleted in order to make space for new recordings. This task can be time consuming, sometimes to the point that the scan may not actually complete within an hour. In… Continue reading Disabling Short Filename Support May Speed Up Drive Scans

Modifying ESM Security Access

Tyco Security Solutions has confirmed a vulnerability in the exacqVision Enterprise System Manager (ESM) v5.12.2 application whereby unauthorized privilege escalation can be achieved and providing guidance on mitigation actions to avoid a potential exploit. <br> Scope:  This vulnerability impacts exacqVision ESM v5.12.2 and all prior versions of ESM running on a Windows operating system (except… Continue reading Modifying ESM Security Access