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Edge Recording Broken on Illustra 610

Symptom:

Edge recording non-functional.

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Problem:

On the Illustra 610 model, recording does not function when using exacqVision Edge version 9.5.25 through 9.6.2. 

This does not affect the Illustra 825. 

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Solution:

Update Edge to version 9.6.6 or higher.

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Categories
Knowledge Support Categories Products exacqVision Integrations

Unable to Connect to Panasonic Device with FW 1.03 or 1.10

Symptom:

Connection to Panasonic device is stuck in “Connecting” despite displaying the model and MAC address.

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Problem:

The following Panasonic devices were found to return an invalid image size when using firmware 1.03 or 1.10. 

  • WV-S1550L
  • WV-S2131L
  • WV-S2250L
  • WV-S2550L
  • WV-S8530N
  • WV-X8570N

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Solution:

Panasonic is planning to release a firmware update to address this issue.

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Unable-to-Connect-to-Panasonic-Device-with-FW-1.03-or-1.10-2.pdf