Month: August 2018

Motion Detection Not Working with Illustra Flex Gen2 Models

Symptom: Illustra Flex Gen2 camera models are not displaying motion, input trigger or analytic events.  <br> Problem: Camera firmware is not supporting HTTPS correctly. The default settings for the camera disable the HTTP connection for metadata events.  <br> Solution: Within the camera’s web interface set the following parameters: HTTP/HTTPS has to be set to ‘Both’… Continue reading Motion Detection Not Working with Illustra Flex Gen2 Models

Enabling IPv6 Support for exacqVision Web Service 9.0 – 9.4

NOTE: The backend for the exacqVision Web Service was changed in version 9.6. This document does not apply to Web Service versions 9.6 and higher. Best Practice is to use the latest version of Web Service available. The exacqVision Web Service listens for incoming connections from web browsers and the mobile app using IPv4 by… Continue reading Enabling IPv6 Support for exacqVision Web Service 9.0 – 9.4

Updating an exacqVision System Without Internet Connection Using Web Server

The Update tab on the ‘Configure System’ page in the exacqVision Client allows you to update an exacqVision server’s software. If the system is on a closed network with no internet access, the update can still be provided by using an exacqVision Web Server. The exacqVision Web Service can be downloaded and installed from our Software… Continue reading Updating an exacqVision System Without Internet Connection Using Web Server