Month: August 2018

Categories
Knowledge Support Support exacqVision Enterprise Categories Products

Using ESM with MS SQL Server

For ESM to run successfully with an MS SQL Server database, the user role that ESM is using should, at minimum, have the following permissions:

  • ddladmin
  • dbwriter
  • dbreader

<br>

Categories
Knowledge Support exacqVision Client Categories Products

Motion Detection Not Working with Illustra Flex Gen2 Models

Symptom:

Illustra Flex Gen2 camera models are not displaying motion, input trigger or analytic events. 

<br>

Problem:

Camera firmware is not supporting HTTPS correctly. The default settings for the camera disable the HTTP connection for metadata events. 

<br>

Solution:

Within the camera’s web interface set the following parameters:

  • HTTP/HTTPS has to be set to ‘Both’ for metadata socket (85) to stream motion/trigger events with an HTTP connection. 
  • In ‘Security’ settings the ‘Video over HTTP’ should have ‘Remove Access’ set to Enabled (checked) for metadata access with the HTTP connection. 

<br>

Motion-Detection-Not-Working-with-Illustra-Flex-Gen2-Models.pdf
Categories
Knowledge Support Support exacqVision Webservice Categories Products

Enabling IPv6 Support for exacqVision Web Service 9.0 – 9.4

NOTE: The backend for the exacqVision Web Service was changed in version 9.6. This document does not apply to Web Service versions 9.6 and higher.

Best Practice is to use the latest version of Web Service available.

The exacqVision Web Service listens for incoming connections from web browsers and the mobile app using IPv4 by default. Beginning with version 9.0 of the web service you may configure this to listen for connections using IPv6. The following instructions detail how to configure this:

Open the following file in a text editor:

Windows: C:\ProgramData\Webservice\conf\wfe.json
Linux: /etc/webservice/wfe.json

Add the “address” line as shown below. Replace the address in the following example with the IPv6 address of your outward bound network interface.

{<br>
    "webserver": {<br>
        "listen": 80,<br>
        "address": "cd5d::f0aa:3400",<br>
        "tls": {<br>
            "listen": 443,<br>
            "cert": "",<br>
            "key": "",<br>
        }<br>
    }<br>
}<br>

If you are configuring this file for HTTPS redirection, using Article 702, you may place the “address” line under the “tls” block. 

NOTE: This will only apply to inbound connections to the exacqVision Web Service. At this time, connections to the exacqVision Server/evAPI do not support IPv6.

<br>

Categories
User Guides Categories exacqVision Webservice Products

Updating an exacqVision System Without Internet Connection Using Web Server

The Update tab on the ‘Configure System’ page in the exacqVision Client allows you to update an exacqVision server’s software. If the system is on a closed network with no internet access, the update can still be provided by using an exacqVision Web Server.

The exacqVision Web Service can be downloaded and installed from our Software Downloads page if you do not already have a web server configured.

To prepare the service with a local manifest file and update, use the steps below:

1) Export your server license list.

From the Systems list page in the exacqVision Client, click on the ‘Export Licenses’ button. Save the file.

2) On a machine that has internet access, go to https://exacq.com/support/downloads.php

3) Scroll towards the bottom of the page and expand the menu labeled, ‘Software Updates Packaging Utility’.

Click on the link to access and create the package.

4) Click on the ‘Upload License File’ button and select the ‘licenses.csv’ file you created in Step 1.

     Or, you may click on the ‘Recent Software Versions’ button.

     Using the license file will provide you with relevant versions if any of your systems have expired license subscriptions.

5) Once you’ve uploaded the CSV file, check mark the installers you wish to download.

     Click the ‘Zip Selected Files’ button. Please be patient as it may take several minutes to package the installers chosen.

6) When the process has completed, select ‘Click to Download Packaged Files’.

7) Transfer this Zip file to the machine running your exacqVision Web Service by copying it to USB flash drive or CD/DVD.

8) On the machine running your exacqVision Web Service, unpack the contents of the Zip file.

After unpacking the files, copy them to the following directory:

Windows 64-bit: C:\Program Files\exacqVision\WebService\htdocs
Windows 32-bit: C:\Program Files (x86)\exacqVision\WebService\htdocs
Ubuntu/Linux: /var/www

9) Open the ‘evFileInfo.txt’ file to edit it.

This file has a block of text for each installer. Locate the line beginning with ‘Link=’.

Edit this line to provide the file path to your downloaded installers in the following format:

http://IPADDRESS/static/FILENAME where IPADDRESS is replaced by your machine’s IP address

Example: If the line reads, ‘Link=http://cdnpublic.exacq.com/9.4/exacqVisionServer_9.4.3.136542_x64.exe’

Change it to read, ‘Link=http://192.168.0.5/static/exacqVisionServer_9.4.3.136542_x64.exe’

Change the ‘Link’ line for each block of text in this file, then Save the file and exit.

10) In the exacqVision Client, open the ‘Configure System’ page and select the ‘Update’ tab.

11) Check the ‘Show Advanced Options’ box. 

12) In the ‘Location’ box, enter the address of your exacqVision Web Service with path to ‘evFileInfo.txt’. 

http://IPADDRESS/static/evFileInfo.txt

     Replace IPADDRESS with the IP address to your system. 

13) Press ‘Check for Updates’.

14) Using the drop-down menu, select the Version to install.

15) Press the ‘Update’ button to perform the update. 

<br>

Updating-an-exacqVision-System-Without-Internet-Connection-Using-Web-Server.pdf