You may export your client settings for import on another client system. Importing client settings saves time in making manual changes to each client instance. Client settings include things such as systems listed on the ‘Add Systems’ page, joystick settings, theme settings. Whether exporting or importing the client settings file, this is found in Configuration… Continue reading How To Export/Import Client Settings File on a Client Computer
Month: August 2018
Case Admin Unable to Create Bookmarks
Symptom: A user account assigned to a custom user group/role with ‘Case Admin’ privileges, but without ‘User Admin’, ‘View Admin’, or ‘User View Admin’ privileges cannot create a bookmark. <br> Problem: Introduced in exacqVision server 9.2, bookmarks fail to be created. This does not affect users assigned to built-in user groups/roles. <br> Solution: Option 1: … Continue reading Case Admin Unable to Create Bookmarks
Arecont Video Shows Artifacts, Change Key Frame Interval
Symptom: Video from an Arecont camera may display ghostly artifacts. <br> Problem: Some Arecont cameras have the key frame interval, sometimes referred to as GOP, set to a high value. If there is a not a setting available for this in the camera’s web interface the only way to change this is through the use of… Continue reading Arecont Video Shows Artifacts, Change Key Frame Interval
Invalid License for Server 9.2 and 9.4
Symptom: When updating to server 9.2 or 9.4 the client may show “Bad/Invalid License” and displays the MAC address as 00-00-00-00-00-00. <br> Problem: The licensed network interface is not the primary NIC within the bond. The server software no longer recognizes the licensed MAC on the system. <br> Solution: Option 1: Upgrade to exacqVision Server… Continue reading Invalid License for Server 9.2 and 9.4
How to Replace a SIIG SC-SA0R11-S1 HBA with an LSI 9300 HBA
Steps Follow the steps below to replace your SIIG SC-SA0R11-S1 Host Bus Adapter card with the LSI 9300 Host bus adapter. <br> Power down the system.Locate the host bus adapter. If your system is a Hybrid with an analog capture board, the host bus adapter is the one with the SATA cables between this card… Continue reading How to Replace a SIIG SC-SA0R11-S1 HBA with an LSI 9300 HBA
ESM May Not Connect to Web Service with Self-Signed Certificate
Symptom: The camera video feed section in ESM displays an SSL error message. <br> Problem: ESM may not connect to the exacqVision Web Service if the web service is using a self-signed certificate. This may be more prevalent on systems where TLS/SSL was configured after being added to ESM. ESM did not automatically detect the… Continue reading ESM May Not Connect to Web Service with Self-Signed Certificate
Use of Two-Step Authentication Email Services with exacqVision
What is two-step, or two-factor authentication? Sometimes also called multi-factor authentication, this is a an additional layer of security. Instead of only requiring a username and password, multi-factor authentication requires an additional piece of information only that user should have access to. This may be a secondary passphrase, a key code sent by text message,… Continue reading Use of Two-Step Authentication Email Services with exacqVision
Vivotek Xarina Edge Server Unlicensed
Symptom: Client displays bad license on Edge Server. <br> Problem: Updating or new install of Edge Server to 9.2 on Vivotek Xarina devices shows the Edge Server as unlicensed. MAC address displayed as ’02-AB-CD-AB-CD-EF’, which is invalid. <br> Solution: Update to Edge version 9.4. If license is expired and does not allow use of 9.4,… Continue reading Vivotek Xarina Edge Server Unlicensed
IP Camera Detection Fails If Using Multiple Addresses on Same Interface
Symptom: IP camera detection fails. <br> Problem: If more than one IP address has been assigned to the same network interface on a Windows system exacqVision Server may fail to use correct IP address, thus camera detection fails. Linux is not known to be affected. <br> Solution: Option 1: Temporarily remove all but one IP… Continue reading IP Camera Detection Fails If Using Multiple Addresses on Same Interface
Server Upgrades to 9.0 or 9.2 on 14.04 OVA Fail
Symptom: Attempts to upgrade exacqVision Server from 9.0 or earlier to bring it up to 9.0 or 9.2 fail. <br> Problem: The 14.04 OVA does not have the ‘at’ dependency. <br> Solution: Option 1: If the license subscription permits, update to exacqVision Server version 9.6 or higher which does not rely on ‘at’. Option 2: Restart… Continue reading Server Upgrades to 9.0 or 9.2 on 14.04 OVA Fail