Month: March 2018

Categories
Knowledge Support Support exacqVision Server Categories

Windows 10 Enterprise LTSB Not Able to Change Network to Private

Problem

For exacqVision systems running Windows 10 Enterprise LTSB, the network policy will default to “Public” if the only network connection does not have a Gateway, or is not attached to a Domain.

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Cause

This is due to the Network Location Awareness not being able to identify the network.

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Resolution

NOTE: This fix will permanently change all unidentified connections to “Private”.

1. Log in to the OS with a Admin level user.

2. Open the Command Prompt, selecting “Yes” on the UAC prompt, type the following command, then click “Enter”.

gpedit.msc

3. Navigate to: “Local Computer Policy > Computer Configuration > Windows Settings > Security Settings > Network List Manager Policies”

4. Double-click on “Unidentified Networks” and select “Private” under “Location type”.

5. Click “OK”, close the “Local Group Policy Editor” and Command Prompt.

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Windows-10-Enterprise-LTSB-Not-Able-to-Change-Network-to-Private.pdf
Categories
Knowledge Support Categories Products exacqVision Hardware

Drives Appearing Offline in Linux

Some users are experiencing multiple drives in an ‘Offline’ status with Linux systems containing host bus adapters. This may also present drives not on the HBA as ‘Offline’ or with ‘Write Errors’.

In these cases it is necessary to determine the proper cause. If restarting the server service in the past has shown the drives are ‘Healthy’ and recording for some time before returning to this state it may be caused by a link speed issue, wherein the write speeds to the drive have lowered and the server service eventually displays the drives in a non-Healthy status.

Please note that this does not cause drives to display ‘Failed Drive: Replace Now’.

Limiting link speeds will not appear in the syslogs or the exported support diagnostics, these are going to be found in the Kern logs. To search for limiting link speeds, perform the following in Terminal:

cd /var/log

sudo zgrep -i "limiting sata" kern.log*

Anything that returns, regardless of the speed that is reported, is a limiting speed. This means the system lowered the SATA link speed to be able to write to disk.

After the link speed lowers, we should be able to find write errors in the exacqVision server logs:

cd /usr/local/exacq/server/logs

The command below will search for write errors on 2/13/2018, you can edit this for a specific day or range of dates

sudo grep -i ". ps error ." 20180213.txt

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Drives-Appearing-Offline-in-Linux.pdf