Month: October 2017

Categories
Knowledge Support Support exacqVision Server Categories Products

Issues Updating IP Settings using the exacqVision Client

In various versions of exacqVision, version 8.8 and earlier, we have seen issues updating the IP settings on Linux servers using the exacqVision client. If you run into this issue, you can confirm the settings applied or change the settings using the method below. The exacqVision Client reads from the Interfaces file so if this file is correct, then you IP settings are correct on the system.

<br>

  1. Open Terminal.
  2. Type sudo nano /etc/network/interfaces.
  3. Either confirm your network settings have been applied or change to the settings desired.
  4. Restart network interface using sudo ifdown ethx and then sudo ifup ethx (x being eth0 in this case).

<br>

Categories
Knowledge Support Support exacqVision Server Categories Products

Removing an Unwanted USB I/O Device from a Server’s Configuration

If a USB I/O module was previously used and later disconnected from the server, the software will retain the configuration and the module will remain listed in the left-side navigation panel.

If you wish to permanently remove this device from appearing in the software, you will need to log in to the server’s operating system as an Administrator and perform the following steps.

Windows

  1. Log in to the operating system’s admin account.<br><br>
  2. Click Start, type services.msc, and press Enter.<br><br>
  3. Right-click on the ExacqVision Server service and select Stop. Keep the Services window open.<br><br>
  4. Browse to C:\Program Files\exacqVision\Server and rename the usbdiopi.xml file to usbdiopi.bak.<br><br>
  5. Back in Services, select ExacqVision Server and click Start.<br><br>

Linux

  1. Log in to the operating system’s admin account.<br><br>
  2. Open a Terminal window, by pressing CTRL+ALT+T, and type the following to stop the ExacqVision Server service:
    sudo service edvrserver stop
    • When prompted for the password, enter the operating system’s admin password and click Enter. You will not see the password as you type it.<br><br>
  3. Type the following single-line command in Terminal to rename usbdiopi.xml to usbdiopi.bak:
    sudo mv /usr/local/exacq/server/usbdiopi.xml /usr/local/exacq/server/usbdiopi.bak<br><br>
  4. Type the following in Terminal to start the exacqVision Server service:
    sudo service edvrserver start

<br>