Month: December 2016

Drive not found HBA issue

Description The HBA (Host Bus Adapter) can get damaged by the HBA clamp. Specifically the SATA 3 port capacitor can get damaged. <br> Note: The damage to the HBA does not affect all units. This has been seen in a very limited number. The clamp is there for shipping purposes only can may be removed.… Continue reading Drive not found HBA issue

Kantech Onboard – Entrapass Web fails to start

If the embedded Kantech Entrapass Web fails to start properly on an exacqVision system, use the following procedure. 1. Go to the start menu and use the ‘run’ command to run regedit.2. This will bring up the registry editor. Navigate to the variable under HKEY_USERS/.DEFAULT/Environment.3. Client on the ‘XML’ name and delete that variable.4. Close… Continue reading Kantech Onboard – Entrapass Web fails to start

Automatic creation of Service Principal Name (SPN)

Starting with exacqVision 7.2, the server has the ability to automatically create its own service principal name (SPN). A valid SPN is required in order to enable single-sign-on. To enable this feature: Check the box next to “Permission to create SPN” on the LDAP/Active Directory settings page.Verify with your domain admin that the bind account… Continue reading Automatic creation of Service Principal Name (SPN)

Connecting cameras over 100m in distance from G-Series PoE or Una recorders

ExacqVision G-Series PoE and Una recorders provide Power-over-Ethernet (PoE) ports for direct connections to cameras, rather than accessing cameras through a switched network. The TIA/EIA 568 standard provide that the maximum allowable length of a Cat5/5e or Cat6 cable is 100 meters (328 feet) for ethernet networks. To connect a camera farther than 100m away,… Continue reading Connecting cameras over 100m in distance from G-Series PoE or Una recorders

Cannot clear a “Power Supply” alarm with USB DIO module attached

The alarm is being generated by the USB DIO module attached to the system. To remove: Windows If logged in as the OS user, close the exacqVision Client by pressing Alt+F4.Log out of the user and into admin by selecting Start > Log Out > select admin > type admin256 > press Enter. Note: admin256 is default. If this… Continue reading Cannot clear a “Power Supply” alarm with USB DIO module attached