Month: December 2016

Categories
Knowledge Support Support Categories Products exacqVision Hardware

Drive not found HBA issue

Description

The HBA (Host Bus Adapter) can get damaged by the HBA clamp. Specifically the SATA 3 port capacitor can get damaged.

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Note: The damage to the HBA does not affect all units. This has been seen in a very limited number. The clamp is there for shipping purposes only can may be removed. The card can become damaged only during shipping.

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Platform

A-Series systems with more than 4 drives (non raid)

Note: A-Series IP only systems do not use a hold down bracket for the HBA after 11/01/2016.

Note: A-Series Hybrid systems use a modified hold down bracket for the HBA after 11/01/2016.

How to determine if the HBA is bad

  1. The 4 drives connected to the HBA will be labeled with /dev/sdx. The motherboard drives will have /dev/csmi in the path.
  2. The broken capacitor on the HBA may only affect SATA port 3 on the HBA. This ‘should’ be the 2nd drive (numbered 0-3)(drive E: or SDC ). So only one of the first 4 drives which should be drive 2 will show not found or drive errors.
  3. In some cases all 4 drives will show offline
  4. Windows servers typically will not boot at all. Linux servers will boot but will either have drive missing or drive I/O errors.

If you suspect a bad HBA

Windows

  1. Un-clamp and pull the HBA card leaving drives attached
  2. Try to boot the computer
  3. If it boots, then the HBA is bad

Note: they should leave the HBA clamp off whether we replace the HBA or not unless it is an hybrid system with the modified HBA clamp.

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Linux

  1. Open up the system
  2. Examine the HBA card for a broken SATA 3 capacitor and/or swap SATA 3 with another port to see if it comes online after powering up.

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Drive-not-found-HBA-issue.pdf
Categories
Knowledge Support exacqVision Server Categories Products

Kantech Onboard – Entrapass Web fails to start

If the embedded Kantech Entrapass Web fails to start properly on an exacqVision system, use the following procedure.

1. Go to the start menu and use the ‘run’ command to run regedit.
2. This will bring up the registry editor. Navigate to the variable under HKEY_USERS/.DEFAULT/Environment.
3. Client on the ‘XML’ name and delete that variable.
4. Close the registry editor. Click save if prompted.
5. Restart the system.

Kantech Entrapass Web should now work correctly.

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Kantech-Onboard-Entrapass-Web-fails-to-start.pdf
Categories
User Guides Documentation exacqVision Mobile Categories Products

What Operating Systems are supported for Exacq Mobile 3?

Exacq Mobile 3 is supported on the following platforms:

  • Android 6.0 or newer
  • iOS 12.0 or newer

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Categories
Knowledge Support Support exacqVision Server Categories Products

Automatic creation of Service Principal Name (SPN)

Starting with exacqVision 7.2, the server has the ability to automatically create its own service principal name (SPN). A valid SPN is required in order to enable single-sign-on. To enable this feature:

  1. Check the box next to “Permission to create SPN” on the LDAP/Active Directory settings page.
  2. Verify with your domain admin that the bind account has permissions to create service principal names. If not, this can be granted with the following command by the domain admin:

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Automatic-creation-of-Service-Principal-Name-SPN.pdf
Categories
Knowledge Support Support exacqVision Client Categories Products

Connecting cameras over 100m in distance from G-Series PoE or Una recorders

ExacqVision G-Series PoE and Una recorders provide Power-over-Ethernet (PoE) ports for direct connections to cameras, rather than accessing cameras through a switched network.

The TIA/EIA 568 standard provide that the maximum allowable length of a Cat5/5e or Cat6 cable is 100 meters (328 feet) for ethernet networks. To connect a camera farther than 100m away, the network connection must be extended using a method other than a network switch.

The following information explains the trade-offs of using various extender/repeater, midspan and injector technologies to extend the network.

PoE and PoE+ Injectors and Midspans

Advantages:

  • Extends the network segment over 100m
  • Provides additional PoE power, reducing the PoE power drawn from the recorder; useful when the combined power draw of all cameras would exceed system limits:
    • 8-port G-Series PoE, Gen2 – 15 watts per port; 120 watts total
    • 16-port G-Series PoE, Gen2 – 15 watts per port; 240 watts total
    • 4-port G-Series PoE, Gen1 – 15 watts per port; 60 watts total
    • 8-port G-Series PoE, Gen1 – 15 watts per port; 120 watts total
    • 16-port G-Series PoE, Gen1 – 15 watts per port; 240 watts total
    • 8-port Una – 25 watts per port; 120 watts total
    • 16-port Una – 25 watts per port; 240 watts total

Disadvantage:

  • Recorder cannot power cycle cameras that are receiving PoE power from the injector or midspan.

PoE and PoE+ Extenders/Repeaters

Advantages:

  • Extends the network segment over 100m
  • Powered by recorder PoE power; does not require a separate power supply.
  • Cameras can still be rebooted from the ExacqVision Desktop Client PoE port management page.

Disadvantage:

  • A small amount of PoE power from recorder is consumed by the in-line extender, reducing power available to the camera.


Exacq Technologies does not test or make specific recommendations for products to extend ethernet networking.

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Categories
Knowledge Support Support exacqVision Client Categories Products

Cannot clear a “Power Supply” alarm with USB DIO module attached

The alarm is being generated by the USB DIO module attached to the system. To remove:

Windows

  1. If logged in as the OS user, close the exacqVision Client by pressing Alt+F4.
  2. Log out of the user and into admin by selecting Start > Log Out > select admin > type admin256 > press Enter. Note: admin256 is default. If this has been changed, please contact your system administrator to log in.
  3. Close the exacqVision Client if it opens with Alt+F4.
  4. Open Notepad++ by selecting Start > Notepad++.
  5. Select Open > navigate to C:\Windows and open usbdio.ini
  6. Add the following line to the bottom of the file psalarms=0
  7. Save and exit Notepad++.
  8. Restart the exacqVision Server service through Windows Services. Select Start > Services > right-click exacqVision Server service and select Restart.
  9. Open the exacqVision Client using the icon on the desktop.
  10. Verify the “Power Supply” alarm has cleared.

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Linux

  1. If logged in as the OS user, close the exacqVision Client by pressing Alt+F4.
  2. Log out of the user and into admin by selecting the “Lightswitch” icon > Log Out > select admin > type admin256 > press Enter. Note: admin256 is default. If this has been changed, please contact your system administrator to log in.
  3. Close the exacqVision Client if it opens with Alt+F4.
  4. Open a Terminal by double clicking the Terminal shortcut on the desktop or selecting Applications > Accessories > Terminal.
  5. Type sudo gedit /etc/usbdio/usbdio.ini and press Enter. Enter the admin password when prompted.
  6. Add the following line to the bottom of the file psalarms=0
  7. Save and exit gedit.
  8. In the open Terminal type sudo /etc/init.d/edvrserver restart to restart the exacqVision Server service.
  9. Open the exacqVision Client using the icon on the desktop.
  10. Verify the “Power Supply” alarm has cleared.

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Cannot-clear-a-Power-Supply-alarm-with-USB-DIO-module-attached.pdf