Month: October 2016

Categories
Knowledge Support Support exacqVision Client Categories Products

Direct Archive Search Explained

exacqVision 7.8 introduced enhancements to video archiving to provide faster access to video and better manage bandwidth. Users closer to the archive location on the network can directly search video on the archive without routing data through the recorder. Direct archive search is available for any Exacq S-Series storage device and any third-party network share archive.

For customers that want to implement mobile video on vehicles such as trains, subways, and buses, exacqVision Edge+ VMS software on a camera can be used in combination with direct archive search to send video to the archive while at the station and view video from the archive while the vehicle is on duty.

Direct archive search can be enabled for exacqVision Professional and Enterprise users. To enable direct archive search, users can go to the Archiving page and select the Enabled check box under the new Direct Search section and enter read-only username and password credentials that the client will use to access the network share.

Once Direct Archive Search is enabled. You would perform your search from the exacqVision Client search page. You can choose your preferred search location.

  1. Direct Search Disabled
    • This will search the exacqVision Server for the metadata. The server will provide the desired video from the exacqVision Server. If the video does not reside on the server but is archived, it will pull the desired content from the archive and then send from the exacqVision Server to the client.
    • Note: If the exacqVision Server is offline, you will not get any search results from the archive.
  2. Direct Search Enabled – Prefer System Video (Default)
    • This will search the exacqVision Server for the metadata. The server will provide the desired video from the exacqVision Server. If the video does not reside on the server but is archived, it will provide the video from the archive. Since Direct Archive Search is enabled, the content will be pulled directly from the archive (not routed through the exacqVision server)
  3. Direct Search Enabled – Prefer Archive Video
    • This will search the archive first and provide the results directly to the Client, unless it does not exist on the archive. This could be the case when video recorded on the NVR has not been archived yet. If you know the exacqVision server is offline, this would be the choice for directly searching the archive. This could also conceivably be used to search video from an S-Series removed from site for legal/evidentiary purposes.
  4. Direct Search Enabled – Prefer Cloud Video
    • This will search a Cloud Drive archive. Cloud Drive is a subscription product offered for archiving data off premises.

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Categories
Knowledge Support Support exacqVision Client exacqVision Webservice Categories Products

Adding a new server to the exacqVision Integrator Services Portal Outbound Connections Tab

To add a new server to the Integrator Services Portal(ISP) instance you will need a thick client connection to the server.

Proceed to the server outbound connection tab:

  1. Click on Configure to enter your Portal credentials.

    Portal credentials are provided when your dealer ISP instance is created. If you don’t have a portal account submit your information at https://exacq.com/contacts/form/
  2. You can also reset your password for the portal using the Reset password link
  3. Enter your ISP credentials if you are not already logged in.
  4. The new server will show up as connected in your dealer ISP instance.

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Categories
Knowledge Support Support Categories exacqVision Hardware Products

Motherboard drives displaying “Red” on Storage Hardware tab

Description

Motherboard drives (including OS SSD) displaying “Red” on Storage Hardware tab

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Platform

Windows A-Series with HBA (more than 4 drives)

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Steps to reproduce

Shut down the Exacq server and remove power

Note: Removing the power is the key part, just a normal shutdown will not produce this issue.

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Expected result

All drives show “Green” and Healthy on the Storage Hardware tab.

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Actual result

Just the drives on the Motherboard (including the OS SSD) show “Red” but healthy on the Storage Hardware tab

Note: All drives on the Storage Drive tab show Green and Healthy

Note: The drives are good, the system is recording to the drives when in this state. No known adverse effect to the customer when in this state.

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Work around

Rebooting the system will return the drives to Green Healthy on the Storage Hardware tab

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Fix

We know that rebooting the system will fix the problem until the next time the system losses power. If still in the state where it is showing the drives offline, navigate to the Windows Device Manager, expand storage controllers (it might be labeled as IDE ATA/ATAPI Controllers), and disable Standard Dual Channel pci ide controller. Again, you will not see the Standard Dual Channel pci ide controller listed if it is not still in the state where you see the offline drives (after a reboot). If a reboot has been performed, you must shut down the system, pull power, and then boot back up to disable the Standard Dual Channel pci ide controller.

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Motherboard-drives-displaying-Red-on-Storage-Hardware-tab.pdf
Categories
Knowledge Support Support exacqVision Client Categories Products

How to Configure Suspect Tracking

How to configure suspect tracking

Introduced in exacqVision 8.0, suspect tracking provides users with a visual method of following a person or object moving through several camera scenes.

Suspect tracking is featured as a new tab on the camera settings page. If you already have cameras laid out on a map that includes the camera you are configuring, you may opt to use the ‘Generate from Map’ button. This button will try its best to approximate placement of suspect tracking windows based on your map. You will probably still need to make some edits.

The suspect tracking ‘windows’ are drawn over the live camera image and act similar to a web page link, where clicking this window in Live Mode will automatically take you to the view of the associated camera.

Click on the New button to add a suspect tracking window.

Click and hold while you drag out a window over the camera image. Release to finish drawing the window. Even after drawing the window you can resize it and move it.

In the example above a window was placed to the left side because we have another camera down that hallway. You can change the fill color, border color and opacity for each window to make them stand out or easily identifiable for your users. Before you can click the Apply button you must select the ellipses button and choose the camera you want this window to be tied to.

When you are done editing your suspect tracking window, click Apply.

In Live mode a new camera association will appear.

Clicking or pressing this association toggles the suspect tracking windows on and off.

Double-clicking on the suspect tracking window will change that camera panel to the associated camera.

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How-to-Configure-Suspect-Tracking.pdf
Categories
Knowledge Support Support exacqVision Client Categories Products

exacqVision Export Video File Types

Video may be exported from exacqVision in different formats. The table below illustrates some of the differences in these formats.

File Type Features Table

Multi-Camera: For the purposes of this article, multi-camera means many camera streams are combined into a single exported file. When exporting as .MOV, .AVI, or .MP4 each stream will end up as its own file.

Self-Playing: The .EXE file format bundles the exacqVision ePlayer into the file. This allows the file to be opened and played back on any Windows desktop or server operating system. This file format does not play natively on Ubuntu/Linux or Mac systems.

For more details on .AVI and .MOV usage and codecs, please refer to Article 1925

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Categories
Knowledge Support Support Categories exacqVision Webservice Products

Setting up a secure ESM instance to see video with a configured web service

Product

  • exacqVision Enterprise System Manager 2.0.4 to 5.10

Note: As of version 5.12, ESM no longer utilizes a Web Service to directly stream live video.  The instructions below only apply to version 5.10 and lower.

Description

Setting up a secure ESM to see video with a configured exacqVision Web Service.

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How to set up a certificate for Web Service

If your ESM is using https, the web service must also be using HTTPS to stream video to the ESM UI. See links to KB’s below to configure your exacqVision Web Service for SSL.

Note: For your web browser to securely reach your exacqVision Web Service located internally on your network, you must port forward your secure web service port (default 443) to the internal IP of your exacqVision Web Service.

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