Month: March 2016

Categories
User Guides exacqVision Server Categories Products

SMART attributes now available for drives connected to LSI storage controllers on Windows using exacqVision 7.6

Affected Platforms

exacqVision 7.6

Description

LSI has added support for SMART attributes in the storcli utility in version 1.12.

Users can now monitor all SMART attributes for drives connected to LSI controller on Windows using exacqVision server 7.6.0 or higher. Users using a version of storcli without SMART support will continue to see only the temperature attribute.

The updated storcli utility can be downloaded directly from LSI:

ftp://tsupport:tsupport@ftp0.lsil.com/private/BETA-MR_SAS_CLI_StorCLI-1.12.17.zip

Categories
User Guides Categories exacqVision Webservice Products

Settings for motion detection sensitity on Samsung cameras may appear different when deleting and re-adding camera

Description

exacqVision displays a value 1-100 for motion sensitivity. The camera itself only uses a 1-10 scale. When the user sets the sensitivity to 23, the actual value maps to 2, but the GUI still displays 23. If the camera is deleted and re-added, the sensitivity would display 20, rather than 23.

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Settings-for-motion-detection-sensitity-on-Samsung-cameras-may-appear-different-when-deleting-and-re-adding-camera.pdf
Categories
Knowledge Support Support Categories exacqVision Webservice Products

How to update the exacqVision web server

Updating exacqVision Web Server version via Web Service Configuration

  • Open your web browser and navigate to your exacqVision web server.

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NOTE: If accessing from the computer hosting the exacqVision web service, the default address is http://127.0.0.1.  If exacqVision Web Server has been configured to use a custom port that port number must appended to the address (http://127.0.0.1:8080)You should now see the exacqVision Web Server landing page.

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  • You should now see the exacqVision Web Server landing page.
  • Click on the “Web Service Configuration” hyperlink in the lower right-hand corner of the exacqVision Web Server landing page

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  • Enter your Web Service Configuration admin credentials when prompted.

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  • Click on Configuration to expand the Section.
  • Click on Updates to bring up the Update Page.
  • Click Check for Updates.

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  • If No updates are available you will see the following, click OK to return to configuration.

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  • If updates are available, the most recent will be displayed. 
  • Click on Install to launch the installer or cancel to cancel the update.

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  • You will be prompted to confirm the installation, click Yes to proceed.  

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  • A series of screens will appear, showing the update is being downloaded and then installed. 

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  • Once the install has completed you will be returned to the Web Service Configuration login screen.
  • Enter your credentials or click the “Return to Landing Page” hyperlink in the upper right-hand corner.

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Checking The Current Version

  • The update can be verified in Web Service Configuration on the Service Info Page.

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How-to-update-the-exacqVision-Web-Server.pdf
Categories
Knowledge Support Support exacqVision Server Categories Products

Do not downgrade Illustra camera firmware on cameras that use iAPI3 interface

Affected Platforms

Illustra cameras running firmware that supports the iAPI3 inteface, including the i625 PTZ, i825 Fisheye and 2/3/5 MP Pro series models.

Description

Do not downgrade the firmware on any Illustra cameras using the iAPI3 interface. This can cause corruption and some iAPI3 requests could return “Internal Server Error” messages. In some cases, video will not stream.

Workaround

Reset the unit back to factory default firmware version and upgrade from there as neccessary. Documents and firmware are attached to this KB

This process requires requesting a service account password from Tyco based on the MAC address of the unit.

Resolution

None

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Do-not-downgrade-Illustra-camera-firmware-on-cameras-that-use-iAPI3-interface.pdf
Categories
Knowledge Support Support exacqVision Server Categories Products

Enabling DHCP services on exacqVision recorders

Description

Starting in exacqVision 7.4, the option to enable Dynamic Host Configuration Protocol (DHCP) services is provided. A DHCP server is used to provide IP addresses to any device on the network that requests address assignment.In exacqVision this feature can be used to more easily assign proper IP addresses to cameras. If multiple DHCP servers are listening for requests on the same network and assigning addresses out, at the very least address collisions are possible and most likely devices on the network will start to become segmented and unable to communicate according to which DHCP server they receive an address from.

For these reasons it is strongly recommended to never use more than one DHCP server on a local area network.

If DHCP is enabled on the exacqVision server and inadvertently connected to a network that already has DHCP services running, steps should be taken to remove the exacqVision DHCP server and reconfigure the devices that received an address from exacqVision.

  1. The DHCP server should be disabled or the exacqVision recorder should be disconnected from that network. To disable DHCP navigate to the server’s network configuration tab, uncheck the Enable DHCP server checkbox on each NIC and press Apply.
  2. Reboot any device that received an address from the exacqVision DHCP server. The exacqVision DHCP server will assign addresses in the same network range of exacqVision server NIC it was enabled on. For POE ports on an exacqVision Una server, DHCP is enabled by default and will assign addresses in the 192.168.201-216,2-255 range. After reboot, the device should request and receive a new address from the correct DHCP server.

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Categories
Knowledge Support Support exacqVision Client Categories Products

Customizing Client Audio Alerts

The ExacqVision Desktop Client software has the ability to alert users with audio when using Event Monitoring. See the Client Help file, press F1, to learn how to set up Event Monitoring, or watch the Event Monitoring training video.

Using audio alerts is a good way to bring attention to system operators when events of importance occur. This is useful for things such as when someone enters a doorway or if motion is detected in protected areas, among others. The Client comes with built in sound files but you are not limited to these.

To add sound files you must use .WAV files. When opting to use custom sound files you will need to be sure the sound file exists in the correct directory on each workstation you wish to hear the sound from.

Place these files in the following file directory:

Windows: 
C:\Program Files\exacqVision\Client\sounds\

Ubuntu Linux: 
/usr/local/exacq/client/sounds/

Close and restart your ExacqVision Client window to make the new sound files available in Event Monitoring.

NOTE:  .WAV files must use PCM U8 encoding

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Categories
User Guides Categories exacqVision Webservice

How to disable TLS version 1.0 in the exacqVision web service – LEGACY

Applicable Versions

This document now applies only to exacqVision Web service 8.8 and earlier. Beginning with version 9.0, the web service no longer uses Apache. If you need to disable TLS 1.0 we recommend the use of a web service gateway. The steps in configuring a web service gateway are detailed in Configuring Nginx or Apache as a Web Service Gateway

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Description

Disabling TLS 1.0 is regularly recommended by security scans. The following steps explain how to disable TLS 1.0.

Note: While TLS1.0 is insecure, it is required for IE8-10 to work by default. Users of those browsers have the ability to enable support for TLS1.1 or 1.2 in their browser settings, but it will have to be done for each user.

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To disable TLS 1.0 in the web service:

  1. Using a text editor, open the file C:\Program Files (x86)\exacqVision\WebService\Apache\conf\extra\httpd-ssl.conf or /etc/evapache/extra/httpd-ssl.conf.
  2. Search for the line starting with SSLProtocol. By default, this line looks like: SSLProtocol all -SSLv2 -SSLv3
  3. Edit the line to add -TLSv1.  For example, the line would now look like SSLProtocol all -SSLv2 -SSLv3 -TLSv1
  4. Save the edited file.
  5. Restart the web service.

There are many variations of security protocol configuration that can be applied to meet a specific user’s needs, many of which fall outside the scope of a KB. Interested individuals should reference Apache’s documentation on configuring the SSL module: https://httpd.apache.org/docs/2.4/en/ssl/

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