Month: January 2016

Note: while you can test your profile/server via client’s Test Profile button, you won’t get cURL’s most complete debug information, which can sometimes be very informative when diagnosing notification failures.

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ExacqVision Server versions 6.8 and higher use cURL to send notifications. If you are experiencing failures in sending notifications from the servers you may find error codes in the ExacqVision logs indicating the problem. In performing manual testing, you can remove ExacqVision from the equation and test only the cURL mechanism used to send notifications to your SMTP server using the following steps:

1. Open a CMD prompt in Windows or Terminal on Ubuntu/Linux<br><br>
2. Navigate to the ExacqVision Server directory with the cd command.
   
   Windows 32-bit – C:\Program Files (x86)\exacqVision\Server
   Windows 64-bit – “C:\Program Files\exacqVision\Server”
   Ubuntu – “/usr/local/exacq/server” <br><br>
3. Enter the following command string into the CMD prompt window, replacing with the details of your SMTP server and account:
   curl smtps://url -v --mail-from "from-address@domain" --mail-rcpt "to-address@domain" -u useraccount:password -T "samplefile.txt" -k --anyauth --connect-timeout 60 --stderr
   <br><br>As an example, the above command with the proper credentials would look like the following:
   curl smtps://smtp.gmail.com:465 -v --mail-from "notifyme@gmail.com" --mail-rcpt "user@company.com" -u notifyme@gmail.com:P@ssw0rd -T "C:\Users\anyuser\Desktop\test.txt" -k --anyauth --connect-timeout 60 --stderr
   <br>Here’s an example of the text file:
   
   {{{
To: user1@company.com
To: user2@company.com
Cc: user3@company.com
Cc: user4@company.com
Subject: Test subject
Body of message.
}}}

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Notes

• When testing on Ubuntu/Linux you must use the absolute file path to curl: (/usr/local/exacq/server/curl smtps://url...)<br><br>
• Because this contains the -v option the output will be verbose. Any errors will be shown as well as any successes. cURL error code meanings can be found online.<br><br>
• cURL errors can be looked up here.<br><br>
• SMTP errors can be looked up here.

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Considerations for Gmail

• Gmail ALWAYS requires SSL. If you attempt to use without SSL, you will likely get:
  curl: (55) MAIL failed: 530<br><br>
• With SSL, the following error is possible if Gmail is not configured with an App Password.
  curl: (67) Login denied<br><br>
• Gmail will require an App Password be configured for ExacqVision to send notifications.

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