Month: August 2015

Categories
Knowledge Support Support Categories exacqVision Webservice Products

How to disable all logging in the web service

Description

Note: This KB contains the information found in KB 24844, as well as additional information.

Based on a customer request ,the following steps document how to disable all logging in Apache:

  1. Use a text editor to open the Apache configuration file.
    – Windows: C:\Program Files (x86)\exacqVision\WebService?\Apache\conf\httpd.conf.
    – Linux: /etc/evapache/httpd.conf
  2. Find the following line in the Access log
    – CustomLog “logs/access.log” common
  3. Add a hashtag/pound sign at the start:
    – #CustomLog “logs/access.log” common
  4. Find this line in the Error log
    – ErrorLog “logs/error.log”
  5. Add a hashtag/pound sign at the start:
    – #ErrorLog “logs/error.log”
  6. Save the file and restart the exacqVision Web Service.

    Note: Depending on the user’s SSL configuration, the above steps may need repeated in the httpd-ssl.conf file.
How-to-disable-all-logging-in-the-web-service.pdf
Categories
Knowledge Support Support Categories Products exacqVision Integrations

My system with tDVR boards will not show black and white video source.

Systems that have a tDVR analog capture card will report video loss on a channel that is fed by a black and white source.

Tested Version

tDVR SDK versions

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Platform

Windows/Linux Z series and A series refresh

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Steps to reproduce

Connect a black and white video NTSC/PAL source. The channel will show up as video loss.

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Expected result

Channel should not show up with video loss

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Actual result

Channel shows video loss

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Introduced Version

All tDVR SDK versions

<br>

Work Around

tDVR must be updated

You can download the proper tDVR drivers at our main download page.
https://exacq.com/support/downloads.php  

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My-system-with-tDVR-boards-will-not-show-black-and-white-video-source.pdf
Categories
Knowledge Support Support Categories Products exacqVision Integrations

Ubuntu 12.04 Desktop Becomes Unresponsive

Some Ubuntu 12.04 servers can experience what appears to be a system crash. The desktop will become unresponsive, and certain desktop elements will disappear.

To fix:

1.) Hard reboot your machine

2.) Open a terminal. Applications –> Accessories –> Terminal

3.) Type the following command:

sudo gedit /usr/share/xsessions/gnome-classic.desktop

4.) Find the line that says:

Exec=gnome-session --session=gnome-classic

Change the line to say:

Exec=gnome-session --session=gnome-fallback

5.) Save the file and reboot the system (or logout/login)

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Ubuntu-12.04-Desktop-Becomes-Unresponsive.pdf