Month: May 2015

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User Guides exacqVision Server Categories Products

Installing exacqVision Software on 64-bit Ubuntu

Description

Instructions for installing exacqVision Server and Client on 64-bit Ubuntu varies based on the Ubuntu version.

Product 

  • exacqVision Client
  • exacqVision Server
  • exacqVision Web Service
  • Ubuntu Linux

Solution

Download the following files depending on which software you are installing, then follow the instructions below for either 12.04, 14.04, 16.04, 18.04, 20.04 or 22.04.

Software Downloads

exacqVision Server

exacqVision Client

exacqVision Web Service

Dependencies – Only needed for 12.04, 14.04 and 16.04.

IMPORTANT: Installers will list the version number within the file name. In the steps below, use the version number in the downloaded file name in place of the text <version>
Example: exacqVisionServer_23.06.1.0_x64.deb

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Ubuntu 22.04 (Jammy Jellyfish):

Installing exacqVision Server in 64-bit Ubuntu 22.04

  1. Install the Server deb file with:
    sudo dpkg -i exacqVisionServer_&lt;version&gt;_x64.deb
    Note: Follow the prompts. You may see a message regarding dependency problems. Fix dependency issues by running (requires internet access):
    sudo apt install -f

Installing exacqVision Client in 64-bit Ubuntu 22.04

  1. Install the Client deb file with:
    sudo dpkg -i exacqVisionClient_&lt;version&gt;_x64.deb

Installing exacqVision Web Service in 64-bit Ubuntu 22.04

  1. Install the Web Service deb file with:
    sudo dpkg -i exacqVisionWebService_&lt;version&gt;_x64.deb
    Note: Follow the prompts. You may see a message regarding dependency problems. Fix dependency issues by running (requires internet access):
    sudo apt install -f
    <br>

Ubuntu 20.04 (Focal Fossa):

Installing exacqVision Server in 64-bit Ubuntu 20.04

  1. Install the Server deb file with:
    sudo dpkg -i exacqVisionServer_&lt;version&gt;_x64.deb
    Note: Follow the prompts. You may see a message regarding dependency problems. Fix dependency issues by running (requires internet access):
    sudo apt install -f

Installing exacqVision Client in 64-bit Ubuntu 20.04

  1. Install the Client deb file with:
    sudo dpkg -i exacqVisionClient_&lt;version&gt;_x64.deb

Installing exacqVision Web Service in 64-bit Ubuntu 20.04

  1. Install the Web Service deb file with:
    sudo dpkg -i exacqVisionWebService_&lt;version&gt;_x64.deb
    Note: Follow the prompts. You may see a message regarding dependency problems. Fix dependency issues by running (requires internet access):
    sudo apt install -f
    <br>

Ubuntu 18.04 (Bionic Beaver):

Installing exacqVision Server in 64-bit Ubuntu 18.04

  1. Install the Server deb file with:
    sudo dpkg -i exacqVisionServer_&lt;version&gt;_x64.deb
    Note: Follow the prompts. You may see a message regarding dependency problems. Fix dependency issues by running (requires internet access):
    sudo apt install -f

Installing exacqVision Client in 64-bit Ubuntu 18.04

  1. Install the Client deb file with:
    sudo dpkg -i exacqVisionClient_&lt;version&gt;_x64.deb

Installing exacqVision Web Service in 64-bit Ubuntu 18.04

  1. Install the Web Service deb file with:
    sudo dpkg -i exacqVisionWebService_&lt;version&gt;_x64.deb
    Note: Follow the prompts. You may see a message regarding dependency problems. Fix dependency issues by running (requires internet access):
    sudo apt install -f
    <br>

Ubuntu 16.04 (Xenial Xerus):

Installing exacqVision Server in 64-bit Ubuntu 16.04

  1. Install the dependency package using the following command:
    sudo dpkg -i exacqVisionServerRC-deps.deb
  2. Install the Server deb file with:
    sudo dpkg -i exacqVisionServer_&lt;version&gt;_x64.deb
  3. Note: Follow the prompts. You will see a message that some packages are missing. Select ‘OK’ and continue. Fix new dependency issues by re-running:
    sudo apt install -f

Installing exacqVision Client in 64-bit Ubuntu 16.04

  1. If desired, install hardware decompression dependencies with:
    sudo apt-get install i965-va-driver:i386 libva-x11-1:i386
  2. Install the Client deb file with:
    sudo dpkg -i exacqVisionClient_&lt;version&gt;_x64.deb
    Note: You may see a message regarding dependency problems. Fix dependency issues by running (requires internet access): sudo apt install -f
  3. Reboot

Installing exacqVision Web Service in 64-bit Ubuntu 16.04

  1. Install dependencies with:
    sudo apt-get install libc6:i386 libstdc++6:i386 zlib1g:i386 libexpat1:i386
  2. Install the Web Service deb file with:
    sudo dpkg -i exacqVisionWebService_&lt;version&gt;_x64.deb
    <br>

Ubuntu 14.04 (Trusty Tahr):

Installing exacqVision Server in 64-bit Ubuntu 14.04

Note: If installing exacqVision Server 6.9.36 or earlier, you must first execute the following command before completing the installation procedure:
sudo apt-get install libgtk2-perl

  1. Ensure that your dpkg is configured to allow installation of 32-bit packages; otherwise, you will see an error message similar to “wrong architecture i386.” To verify, execute the following command:
    sudo dpkg --print-foreign-architectures
    If you do not see “i386” execute the following commands:
    sudo dpkg --add-architecture i386
    sudo apt-get update
  2. Install the dependency package using the following command:
    sudo dpkg -i exacqVisionServerRC-deps.deb
  3. Install the Server deb file with:
    sudo dpkg -i exacqVisionServer_&lt;version&gt;_x64.deb
    <br>

Ubuntu 12.04 (Precise Pangolin):

Installing exacqVision Server and in 64-bit Ubuntu 12.04

  1. Ensure that your dpkg is configured to allow installation of 32-bit packages; otherwise, you will see an error message similar to “wrong architecture i386.” To verify, execute the following command:
    sudo dpkg --print-foreign-architectures
    If you do not see “i386” execute the following commands:
    sudo dpkg --add-architecture i386
    sudo apt-get update
  2. Install the dependency package using the following command:
    sudo dpkg -i exacqVisionServerRC-deps.deb
  3. Install the Server deb file with:
    sudo dpkg -i exacqVisionServer_&lt;version&gt;_x64.deb
  4. You will encounter the following known dependency error:
  5. To fix this error, execute the following command:
    sudo apt-get install libdaemon0:i386
    After the libdaemon0 package successfully completes installation, the exacqVision Server package will automatically install.

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Categories
Knowledge Support Support exacqVision Server Categories Products

Samsung Cameras Create “Account Blocked” Errors and Cause Analytic Information to be Missed

Symptom

Certain Samsung camera models can cause a “490 Account Blocked” error every five minutes in the exacqVision system log. This causes the Analytics events socket to reconnect every five minutes, and analytics events are missed during the reconnection.

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This does not affect exacqVision recording, motion events, and input triggers. Only analytics are affected.

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Affected Versions

This is caused by an issue in Samsung firmware for camera models SND-6084, SNV-6084, SNV-6084R, SND-6084R, and SNO-6084R. The symptoms were introduced in exacqVision Server analytics in version 6.9.0.75893.

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Fix/Workaround

Samsung is working on a fix to its firmware. This article will be updated with more information when available.

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Samsung-Cameras-Create-Account-Blocked-Errors-and-Cause-Analytic-Information-to-be-Missed.pdf
Categories
Knowledge Support Support exacqVision Server Categories Products exacqVision Hardware

ExacqVision A-Series 4U Drive Replacement Guide

NOTE: This article assumes that you already know which drive number must be replaced, and that you have a replacement drive ready to install in the system.

NOTE: The photos in this article illustrate the replacement of Drive 3.

To replace a hard drive in an exacqVision A-Series 4U system manufactured on or after 07/30/2015, complete the following steps:

  1. Shut down the system and remove all power cables.
  2. Use a screwdriver to remove the screws that hold the system lid in place. Remove the lid.
  3. Locate the drive that needs to be replaced. Drives are labeled by numbers 0 up to 7 (the Drive 3 label is circled in the blue oval in the following image).

    Power and communication cables must be removed from all drives in the same cage — drives 0-3 or drives 4-7. Power cables are on top (circled in red) and communication cables are on the bottom (one example is shown in a green oval). Note the labels on the communication cables, as they must be plugged in later in the same order.
  1. Remove the screws that hold the cage in place. There are two screws on the side of the chassis and four screws on the bottom. For better access to the screws on the bottom, you can tilt the system on its side as shown. CAUTION: If you tilt the system on its side, hold the cage in with your hand as you remove the screws so that the cage does not fall out of the system.

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  1. Slide the cage up and out of the chassis.
  1. Remove the screws that hold the drive in its cage. There are two screws on the bottom of the cage and two screws on top of the cage. Remove the drive from the cage.

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  1. Slide the replacement drive into the empty slot in the cage. Secure it in the slot using the four screws removed in the previous step.
  2. Slide the cage back into the chassis and affix it with the six screws removed in step 4.
  3. Plug the communication cables into the drives. Note the labels on the cables and plug them in order according to the drive numbers.
  4. Plug the power cables (in any order) into the drives.
  5. Secure the system lid using the screws removed in step 2.
  6. Connect the power cable and start the system.

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exacqVision-A-Series-4U-Drive-Replacement-Guide.pdf