Month: April 2015

Categories
Knowledge Support Support exacqVision Enterprise Categories Products

ESM Event Timestamp Incorrect After Time Zone Change

If you change the time zone on a system running Enterprise System Manager (ESM), the timestamp of ESM events might not match the time that the events actually occurred.

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When ESM services are started, ESM reads the timezone configured in the operating system. If the system’s time zone is then changed, you must restart the ESM services (ESMImporter, ESMWebservice, ESMDatarolloff, and ESMSendemail) to implement the change in ESM, or restart the system.

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ESM-Event-Timestamp-Incorrect-After-Time-Zone-Change.pdf
Categories
Knowledge Support Support exacqVision Client Categories Products

Exporting an exacqVision Camera List to Excel

Beginning with exacqVision version 7.8, use the ‘Export’ button on the ‘Camera Recording’ configuration page.

If using 7.6 or lower, export an exacqVision camera list to Excel by completing the following steps:

  1. Highlight the cells that you want to export from the camera list.
  2. Right-click and select Copy Selection to Clipboard.


  3. Open Notepad (notepad.exe).
  4. In Notepad, press Ctrl+V. Alternatively, select Paste from the Edit menu.


  5. Save the file as a text file (extension .txt).
  6. Open Excel.
  7. In Excel, select Open from the File menu.
  8. Browse to the .txt file you saved from Notepad and open it. The following wizard appears:


  9. Select the Delimited option and click Next to open the next page of the wizard.


  10. Under Delimiters, deselect the Tab option and select Comma.
  11. Click Finish. The resulting spreadsheet separates all camera information into its associated columns. You can expand, sort, delete, and more using Excel’s features.

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Exporting-an-exacqVision-Camera-List-to-Excel.pdf
Categories
Knowledge Support Support exacqVision Enterprise Categories Products

ESM 3.2 Creates Duplicate Events Every Hour

While running ESM 3.2 with exacqVision 6.8 servers connected, duplicate events could be created every hour. If this occurs, upgrade to the following version (or later):

https://crm.exacq.com/release/Vision%20EnterpriseSystemManager/3.3.x/exacqVisionEnterpriseSystemManagerDev-3_3_10_77655.exe

https://crm.exacq.com/release/Vision%20EnterpriseSystemManager/3.3.x/exacqVisionEnterpriseSystemManagerDev-3_3_10_77655.deb

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ESM-3.2-Creates-Duplicate-Events-Every-Hour.pdf

Categories
Knowledge Support Support exacqVision Enterprise Categories Products

ESM 3.2 “Importer Processes Died” Warning

While running ESM 3.2 with exacqVision 6.8 servers connected, ESM importer log files could contain warnings stating that “Importer processes died.” If this occurs, upgrade to the following version (or later):


https://exacq.com/evESM/exacqVisionEnterpriseSystemManager-3.2.4.77534.exe

https://exacq.com/evESM/exacqVisionEnterpriseSystemManager-3.2.4.77534.deb

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ESM-3.2-Importer-Processes-Died-Warning.pdf

Categories
Knowledge Support Support exacqVision Enterprise Categories Products

Configuring Samba (SMB) Shares on exacqVision S-Series Enterprise Could Fail After Repartitioning a Drive

If an exacqVision S-Series Enterprise system is configured for Samba (SMB) shares, and then the number of partitions on the drive is changed, configuring a Samba share on the new partitions could fail.

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As a workaround, first configure the new partitions for extended storage to ensure that partitions are properly formatted.

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Configuring-Samba-SMB-Shares-on-exacqVision-S-Series-Enterprise-Could-Fail-After-Repartitioning-a-Drive.pdf
Categories
Quick Start Guides exacqVision Enterprise Categories Products

Installing 32-bit Enterprise System Manager (ESM) on 64-bit Ubuntu Linux System

To install ESM on a 64bit Ubuntu 12.04 Linux computer, complete the following steps:

Configuring a New System

  1. Set up a 64-bit Ubuntu 12.04 image.
  2. Install ia32-libs and postgresql.
  3. Use a remote database engine (or install Mysql/Postgresgl locally) to create a database.

Remote Setup

  1. Ensure that X Windows can be forwarded to anyone using Putty or SSH (install gedit).
  2. Use Filezilla to transfer the debian installer to the instance.
  3. Connect using Putty or SSH with X Windows forwarding enabled.

Installing ESM

  1. Install ESM with sudo dpkg -i exacqVisionEnterpriseSystemManager.deb (using the exact name of the file if different from what is shown here).
  2. Accept the defaults for port selection.
  3. Click YES on the warning message for 64-bit Architecture.
  4. Point ESM at the newly created database.
  5. Select No for migration and schema printing.
  6. Launch a browser and connect to ESM.
  7. Modify the admin account’s username and password.

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Installing-32-bit-Enterprise-System-Manager-ESM-on-64-bit-Ubuntu-Linux-System.pdf