Month: March 2015

Categories
Knowledge Support Support exacqVision Server Categories Products

Increasing the Number of Connections Allowed in ESM

If an Enterprise System Manager (EM) installation is using the Postgres database with 500 or more servers, you could see the following error in the log file: “OperationalError: FATAL: sorry, too many clients already.”

To increase the number of connections allowed, complete the following steps:

<br>

  1. Stop all ESM services (ExacqVision Enterprise Manager Importer, ExacqVision Enterprise Manager Datarolloff, ExacqVision Enterprise Manager Sendemail, and ExacqVision Enterprise Manager WebService).
  2. Open the Postgre configuration file:

    Linux:     /usr/local/exacq/esm/PostgreSQL/9.2/data/postgresql.conf
    Windows    : C:\Program Files\exacqVision\EnterpriseManager\PostgreSQL\10.17\data\ postgresql.conf
  3. Find the line that contains “max_connections,” change the value to 500, and save the file.

    NOTE:     Each additional connection greater than 100 uses 400 bytes of memory.
  4. Restart the Postgres service.
  5. Restart the ESM services.

<br>

Increasing-the-Number-of-Connections-Allowed-in-ESM.pdf
Categories
Knowledge Support Support exacqVision Server Categories Products

Upgrading exacqVision Hybrid Systems to 64-bit

exacqVision 6.8, introduced a 64-bit version of exacqVision software, which improves operating system memory management for environments with high input/output demands. The 64-bit version is supported only on systems with s7DVR and tDVR capture boards (it is not supported on systems with eDVR, s6DVR, or xSDVR boards).

<br>

  • On IP-only exacqVision systems running 64-bit Windows, simply download and install the 64-bit version of exacqVision. You do not need to uninstall the 32-bit version first.
  • On hybrid exacqVision systems running 64-bit Windows, you must complete several additional steps to upgrade to 64-bit exacqVision:

    NOTE: All exacqVision settings should be preserved automatically during this process. However, it’s recommended that you periodically export your configuration file as a backup measure.
  1. Stop the exacqVision Server service.
  2. Open the Windows Control Panel and find the Programs and Features section. Uninstall the 32-bit capture board program, which can be called tdvr-Setup (x86) or sdvr-Setup. (sdvr-Setup version 7.5 can be upgraded to 64-bit. If the version is 5.5 or 6.2, do not uninstall the program; the system cannot be upgraded to 64-bit.)
  3. Download the 64-bit Hybrid Capture Card Installers and run the installer. Be sure to restart the system when complete.
  4. Download the 64-bit exacqVision Installer and run the installer. If you did not successfully uninstall the 32-bit capture board program, the installer will fail.
  5. Verify that exacqVision was correctly installed, that all settings were saved, and that video is displayed as expected.

<br>

POST-INSTALLATION NOTES:

  1. If migrating from a 32-bit server older than version 6.8, the mdnsNSP.dll file will remain in the 32-bit installation location. However, this will be resolved after a system restart.
  2. If you want to be able to search audit and log files saved to subdirectories that were created before the upgrade to 64-bit, you must move them manually to the 64-bit installation location. If you do not move them, they will remain in the 32-bit installation location until deleted manually.

<br>

Upgrading-exacqVision-Hybrid-Systems-to-64-bit.pdf
Categories
Knowledge Support Support exacqVision Server Categories Products

What is the Outbound Connections Tab?

The Outbound Connections tab allows you to connect to services outside the system’s network, such as when you run Enterprise System Manager or other services in a cloud environment.

To use this feature, click Enabled, enter the address of the cloud service, and click Apply. If you use a domain name for the address, exacqVision uniquely identifies the system by attaching the system’s serial number automatically.

<br>

To configure multiple connections on a single system, or to configure the port used for a connection, select Show Advanced Configuration. Click New to add a connection, edit the address and port as needed, and then select the Enabled checkbox for each connection.

<br>

Categories
Knowledge Support Support Categories exacqVision Webservice Products

Using the ExacqVision Web Service to Connect to a Server on a Non-default Port

  1. Open a web browser on the server and type http://127.0.0.1 as the URL to access the Web Service. Click on the Web Service Configuration link in the bottom-right corner.
    <br><br>
  2. Enter the Web Service administrator username and password to log in.<br><br>
  3. Edit the port number to match the custom port number configured for your server.
    • For Web Service version 7.8 and above: Open the Server Connections page, click Add Server to add a new server, or highlight an existing entry and click Edit.
      <br><br>
    • For Web Service version 7.6 and earlier: Open the Servers page and type the new port over the existing port. Click on Update Configuration and then confirm to restart the Web Service.

<br>