Month: November 2014

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Knowledge Support Documentation Support exacqVision Client Products

What Operating Systems does ExacqVision software support?

The Exacq.com web site provides a list of supported operating systems for each software product under System Requirements. This is the best location for current OS information.

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ExacqVision Server
ExacqVision Client
ExacqVision Webserver

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Knowledge Support Documentation Support exacqVision Server Products

Auto Export to a Network Share from Linux-based Exacq Server

To configure auto export from a Linux-based Exacq Server to a network share, complete the following steps: (Windows procedure here)<br><br>

NOTE: For Linux-based systems, this procedure is available in exacqVision Server/Client version 6.6 and later.<br><br>

  1. On the Archiving page in exacqVision Client, add a new archiving target with appropriate credentials and verify that it successfully connects. Do NOT configure an archiving task for this target.
  2. On the Auto Export page in exacqVision Client, click the Refresh Status button once to ensure that the configured target will be presented as an available auto export location.
  3. When you configure an Auto Export profile (or click the Auto Export Now! button), your network target will be available in the Export Path or Partition drop-down list.<br><br>

To remove the network target, complete the following steps:

  1. On the Archiving page in exacqVision Client, delete the archive target.
  2. On the Auto Export page in exacqVision Client, click the Refresh Status button once. The target will no longer be available as an Auto Export location.

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Categories
Knowledge Support Support exacqVision Client Categories Products

Installing Third-Party Software Fails in Windows Embedded (Installer Service Error 1719)

Some third-party programs cannot be installed in Windows Embedded because the Windows Installer service fails to start (error 1719). This usually occurs with programs that change the registry in conjunction with other third-party software, such as anti-virus programs.


As a workaround, you can start the service manually, install the program, and then stop the service.


Locating and Starting the Service

  1. If logged in as a user, log out and then log in as an administrator. To do this, click Start, log off, select admin, and type the password.
  2. If exacqVision Client automatically opens, close it.
  3. Click Start, type services.msc in the Search bar, and press Enter. This will launch a new window with a list of services.
  4. Scroll down the list and locate the Windows Installer service.
  5. Make sure that the Startup Type is Manual. If so, right-click it and select Start.

    6. NOTE: If it is not Manual, right-click the service and select Properties. Select Manual from the drop-down menu. Select Start and then OK to start the service.
  6. Leave the Services window open.

Run the Third-Party Software Installer and Stop the Service

  1. Follow the instructions provided by the third-party software manufacturer to run the installer.
  2. When finished, restart the system if prompted by the installer or Windows.
  3. Stop the Windows Installer service if it hasn’t been stopped automatically. In the Services window, right-click the Windows Installer service and select Stop. (If you restarted the system, click Start, type services.msc in the Search bar, and press Enter to open the Services window.) Close the Services window when finished.
  4. If you restarted the system, log in as an administrator.
  5. Open the newly installed software and verify that it operates as expected.
  6. If you cannot use the newly installed third-party software, contact the manufacturer for support.
Installing-Third-Party-Software-Fails-in-Windows-Embedded-Installer-Service-Error-1719.pdf