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Knowledge Support Support Categories exacqVision Hardware Products

How to Re-order Capture Boards with exacqVision

Purpose: After upgrading the operating system or re-imaging an exacqVision server, the capture board order might be changed. In most cases, the board designated Device 2 is now Device 1, and Device 1 is now Device 2. The following procedure explains how to change the capture board order back to the desired order.

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Step 1: Obtain the serial numbers from the capture boards.

  1. Open exacqVision Client and navigate to the Config (Setup) page (gear icon).
  2. In the left pane, navigate to the first capture board that is out of order.
  3. Select the capture board (such as Stretch VRC6016).
  4. Write down the serial number observed in the device information.
  5. Repeat this process for the other capture board that has changed in the order.

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Step 2: Stop the exacqVision service.

  1. Click Start, type services.msc, and press Enter.
  2. Navigate down the list and find exacqVision Server.
  3. Select exacqVision Server and then click Stop.

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Step 3: Edit Capture Board xml.

  1. Run Start > All Programs > Accessories.
  2. Right-click on Notepad and select Run as Administrator.
  3. Select File > Open. Change the search type from text to all files.
  4. Navigate to Local Disk (C:) > Program Files > exacqVision > Server.
  5. Scroll down the list and select StretchPI.xml (sdvr). Click Open.
  6. With the xml open, press Ctrl+F to open the Find window. Type serial and select Find Next.
  7. Replace the serial number of Device 1 with the serial from Device 2 using the numbers you wrote down in Step 1.
  8. Select Find Next in the Find window. Replace the serial number of Device 2 with the serial from Device 1.
  9. Press Ctrl+S to save the modified xml.

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Step 4: Start the exacqVision service.

  1. Click Start, type services.msc, and press Enter.
  2. Navigate down the list and find exacqVision Server.
  3. Select exacqVision Server and then click Start.

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Step 5: Confirm that the boards are back in the desired order.

  1. In exacqVision Client, make sure the board order has changed as desired. This will be apparent because the camera names will have changed order back to their original order from before the operating system upgrade or re-image.
  2. After this confirmation, close all other open windows.

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How-to-Re-order-Capture-Boards-with-exacqVision-1.pdf
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Knowledge Support Support Categories Products exacqVision Integrations

VADP Upload Fail on Vivotek Cameras

After formatting an SD card for a Vivotek camera, the VADP upload can fail with the following error:

Create “/mnt/auto/CF/vadp” failed
Upload module failed
Upload VADP package failed

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This is caused by the camera’s inability to create the default folder on the SD card.

If this occurs, complete the following steps:

  1. Remove the SD card and install it into another machine.
  2. Navigate to the SD card’s root.
  3. Create a directory with the name “vadp.”
  4. Reinstall the SD card into the camera and continue with the installation.

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VADP-Upload-Fail-on-Vivotek-Cameras-1.pdf
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Knowledge Support Documentation Support exacqVision Hardware Products

exacqVision Windows XP Support

Microsoft has informed consumers that Windows XP is no longer supported as of April 8, 2014. This means that Microsoft no longer supplies security updates for Windows XP. Note the following information about how this affects exacqVision products.


Can I upgrade from Windows XP to Windows 7 on my Exacq-built exacqVision system?

Any system built by Exacq with Windows XP installed contains hardware that is more than three years old. This means that much of the hardware does not have proper drivers for use with Windows 7. Therefore, it is not recommended that you upgrade those systems from Windows XP. Exacq explicitly will not support such upgraded systems; if you try to perform the upgrade on your own, you will be responsible for ensuring that the operating system and drivers are properly installed and running on the system.


Will Exacq software still continue to function correctly if I do not upgrade the operating system?

exacqVision features will continue to function as they do currently. However, it is possible that some new features introduced may not be compatible with Windows XP.