Month: October 2013

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Knowledge Support Support Categories exacqVision Hardware Products

USB Sound Card for exacqVision ELX-Series Systems

exacqVision ELX does not provide audio support through the system motherboard. However, a USB audio adapter can be used with an exacqVision ELX system. Exacq has verified Diamond Sound Tube USB Audio Device (model XSTU21) for this purpose.

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USB-Sound-Card-for-exacqVision-ELX-Series-Systems.pdf

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Technical Advisory Bulletins Other Categories Products exacqVision Hardware

Technical Bulletin: SATA 2013

Please see the attached PDF file for information about the SATA 2013 Technical Advisory Bulletin.

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exacq_TAB_2013-01.pdf

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Knowledge Support Support Categories exacqVision Hardware Products

Upgrading a Linux-based exacqVision Server with Active iSCSI Configuration to exacqVision 5.8 (Legacy)

When upgrading a Linux-based exacqVision server to exacqVision 5.8, the existing mount point for an active iSCSI connected drive might not be recognized. To work around this issue, complete the following steps after the upgrade is complete:

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  1. Using exacqVision Client 5.8, open the Storage page for the upgraded server.
  2. Select the Extended tab.
  3. Look for your iSCSI connection and corresponding mount paths. If they appear as expected, no further action is necessary. Otherwise, continue with the following step.
  4. Note the mount paths that appear on the Extended tab. The example above shows /mnt/edvr/11/ (and three other mounts).
  5. On the Drive tab, deselect the recording drives listed on the Extended tab. Click Apply to disable recording to those mount paths.
  6. Ensure that the originally configured iSCSI mounts are still enabled for recording.
  7. On the server, run sudo /etc/init.d/edvrserver stop in Terminal.
  8. Use the mount command to determine the device name of the iSCSI mount point. The output will look similar to this:
    /dev/sdb1 on / type ext4 (rw,errors=remount-ro)
    proc on /proc type proc (rw,noexec,nosuid,nodev)
    /dev/sdc1 on /mnt/edvr/4 type ext4 (rw,_netdev,errors=remount-ro)
    /dev/sdd1 on /mnt/edvr/5 type ext4 (rw,_netdev,errors=remount-ro)
  9. Note the /dev/sdxx device name that corresponds to the /mnt/edvr/x mount path from earlier in the procedure.
  10. Run blkid -o value -s UUID /dev/sdc1 (substituting your device’s name for /dev/sdc1) to determine the UUID for the device.
  11. Open the /etc/fstab file for editing. Find the entry that specifies the iSCSI UUID. Change the mount point in the entry to the pre-upgrade configuration. For example, if the UUID= entry contains /mnt/edvr/4, change the “4” to “2.”
  12. Delete the fstab entry created for the iSCSI device before the upgrade. The file will have multiple entries for the mount point; keep the one specifying UUID, and delete the other, which will look similar to /dev/sdc1 /mnt/edvr/2 ext4 _netdev.errors=remount-ro 0 0.
  13. Save all changes.
  14. Continue to edit the fstab file for each iSCSI drive on the system.
  15. Run sudo mount -a to reload the fstab file.
  16. Open /usr/local/exacq/server and delete archivepi.xml and psfpi.xml.
  17. Run sudo /etc/init.d/edvrserver start.

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exacqVision Client should now display the correct mount paths on the Extended tab on the Storage page.

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Categories
Knowledge Support Support Categories Products exacqVision Hardware

Are All ONVIF-conformant Cameras Compatible with ExacqVision Systems?

The streaming profile of ONVIF (Profile S) provides a standard interface for streaming video and audio between conformant devices (cameras or encoders) and clients (VMS). The ExacqVision VMS is listed as an ONVIF Profile S-conformant client.

Extensive testing with a wide variety of ONVIF Profile S-conformant cameras has revealed enough inconsistency that Exacq does not explicitly declare support for all Profile S cameras for use with ExacqVision. Only the IP cameras listed in the Exacq IP Camera Integration database are officially compatible and supported for use with ExacqVision. Cameras not listed in the camera database should not be considered compatible with ExacqVision, even if they are Profile S-conformant.

If you are interested in using an ONVIF Profile S-conformant camera that is not listed in our camera database, please submit an integration request on the IP camera integration web page by clicking “Can’t Find Camera?”

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Categories
Knowledge Support Support Categories Products exacqVision Hardware

Replacing SATA Power Cable in ExacqVision System

(NOTE: This procedure covers the replacement of a SATA power cable to an optical drive and hard drive in an ExacqVision system, as described by TAB 2013-01. If you need to replace the SATA power cable on a system with a Stretch capture board, please visit Article 2328.)

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To replace a SATA power cable in an ExacqVision system, complete the following steps:

1. Shut down the system through the operating system (instead of using the power switch), and then remove the system power cable from the power supply on the back panel.

2. Remove the system lid.

3. EL Series only: Locate the optical (DVD) drive in the system and remove the SATA power cable.

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4. A Series Only: Locate the optical (DVD) drive in the system and remove the SATA power cable. Also, if the SATA power cable is connected to an additional hard drive located under the optical drive, remove the cable from the hard drive.

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5. Trace back the SATA power cable to the 4-pin Molex connector and disconnect it.

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6. Remove the faulty SATA power cable and set it aside.

7. Connect the new SATA power cable at the 4-pin Molex connector side first. The following image shows a faulty cable (left) and a replacement cable (right).

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8. A Series Only: If you disconnected the removed SATA power cable from an additional hard drive in step #4, connect the new cable to the hard drive.

9. Connect the SATA power cable to the optical drive.

10. Replace and secure the system lid.

11. Plug the system power cable back into system’s power supply and turn the system on.

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