Month: April 2013

Categories
Knowledge Support Support Categories Products exacqVision Integrations

Certain LDAP Condition Causes exacqVision Crash

In exacqVision 5.4 and earlier, the following configuration can cause an exacqVision system to crash:

*On the Add Systems page, the Use Single Sign-On option is selected for the server.

*The LDAP tree that the system uses for authentication contains other LDAP servers that serve sub-trees.

*One or more the sub-tree LDAP servers aren’t running or aren’t allowing connections, which makes those parts of the LDAP tree unsearchable.


If a crash report is enabled and available, you will see that the “core” crashed in nsldap32v60.(dll/so).


NOTE: Starting with exacqVision 5.6, this configuration should not cause a system crash.

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Certain-LDAP-Condition-Causes-exacqVision-Crash.pdf
Categories
Knowledge Support Support exacqVision Client Categories Products

Upgrading exacqVision Virtual to New Release

exacqVision Virtual Appliance (EVA) can be upgraded just like any physical appliance by using the update manager in exacqVision Client. As improvements are made to the appliance, you might want to upgrade the appliance itself. Complete step by step instructions for migrating a EVA server can be found in the latest exacqVision Virtual User Manual.

NOTES:

*Migration should only be performed by a System Administrator with a good understanding of VMware and who has rights to the datastore where the EVA appliance is located.

*EVA version 5.4 or later checks to see whether the old server backup data has been downloaded to mount point /mnt/export/evabackup, the 20GB drive configured on Virtual Device Node SCSI(0:1) Hard Disk 2.

*Upon deployment of a new EVA, the first startup checks the exacqVision license file. If it exists, it automatically re-applies all previous system settings to the newly deployed EVA.

*The exacqevaback.sh script is included in exacqVision Virtual Server 5.4.x  or later. If you are migrating from Version 5.2.1.36311, the script must be downloaded below.

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Upgrading-exacqVision-Virtual-to-New-Release.pdf
Categories
Knowledge Support Support Categories Products exacqVision Integrations

Vivotek VS8801 Encoder Enabling 2nd NIC for exacqVision

Title

Vivotek VS8801 Encoder Enabling 2nd NIC for exacqVision

Description

This encoder requires the use of two IP addresses to view all 8 channels of video.  The first NIC allows access to channels 1-4 and the second NIC allows access to channels 5-8.  The following are instructions for enabling the 2nd NIC on the Vivotek VS8801 encoder.

Product

Vivotek VS8801 Encoder
exacqVision Server

Solution

  • Enable the 2nd NIC by accessing the the following URL 
  • http://<ipaddress>/cgi-bin/admin/setparam.cgi?network_openip2=1
  • Where <ipaddress> is the actual IP address of the encoder.
  • The web page should echo the command setting to confirm that it has been successfully set
  • Open the encoders web page
  • Navigate to network configuration and ensure that the second NIC is now available
  • Configure the 2nd NIC
  • The encoder can now be added in exacqVision using the first IP address for channels 1-4 and the 2nd IP address for channels 5-8.