Month: February 2013

Categories
Knowledge Support Support exacqVision Client Categories Products

Viewing the exacqVision Help File on a Mac System

The exacqVision Help file cannot be viewed directly throught exacqVision Client on Mac-based systems. To view the Help file, complete the following steps:

  1. In exacqVision Client, click the Help button (the circle with the blue question mark).
  2. Follow the onscreen instructions to download and install Chamonix CHM viewer.
  3. On the Desktop, right-click the exacqVision Client shortcut and select Show Package Contents.
  4. Expand the Contents folder to display either MacOS or MacOSX.
  5. Expand the MacOS or MacOSX folder to display exacqVision.chm.
  6. Copy exacqVision.chm to the desktop.
  7. Open exacqVision.chm using Chamonix. The table of contents should be displayed at the right side; if not, click the Show/Hide Drawer button.

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Viewing-the-exacqVision-Help-File-on-a-Mac-System.pdf
Categories
Knowledge Support Support Categories Products exacqVision Integrations

Video Pausing or Showing Latency on ACTi Series D and Series E Cameras

Video from an ACTi Series D and Series E camera can pause unexpectedly or show latency if the camera’s video bit rate mode is set to Variable. To change the video bit rate mode, open the camera’s web page configurator, select Video, and select Constant from the Video Bit Rate Mode drop-down list.

High resolutions and frame rates can also cause video pausing and latency; to reduce the resolution and frame rate, open the Camera Settings page for the camera in exacqVision Client and select a new resolution and frame rate. High video quality can also cause video pausing and latency; to reduce the quality, open the IP Camera Recording page for the camera in exacqVision Client and change the Quality setting.

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Video-Pausing-or-Showing-Latency-on-ACTi-Series-D-and-Series-E-Cameras.pdf
Categories
Knowledge Support Support Categories Products exacqVision Hardware

Joystick Z-Axis on Mac-based exacqVision Client

When using a joystick on Mac-based exacqVision Client software, Z-Axis operations do not work correctly. On an exacqVision Surveillance Keyboard (and most other devices), the joystick’s Z-Axis is mapped to the action of twisting the joystick, which is used to control zoom functions.

On some keyboards, zoom functionality can be mapped to a programmable button. See the keyboard manufacturer’s documentation for information about programming buttons.

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Joystick-Z-Axis-on-Mac-based-exacqVision-Client.pdf