Categories
Knowledge Support Support exacqVision Client Categories Products

Why do I have small green lines while in Motion (blue) recording?

If your exacqVision system is scheduled for time-lapse (Free Run) recording, you will see green lines in search results when the time-lapse video is recorded. Check the Schedule page to see whether you have Motion recording scheduled for part of the day and Free Run scheduled for the rest of the day.

If you have large amounts of video or long pre- and post-motion recording settings, the server can sometimes write the data to the drive without properly attaching and indicator that it was a motion event. Because the goal is to ensure that all the appropriate data is saved to the hard drive, the writing of the data has the highest priority. This can cause the metadata that shows in the search to display certain blocks as small, green Free Run bars instead of the blue Motion bars.

Also, if motion starts in the middle of a Group of Pictures (GOP), the begining of the GOP will be displayed in green. (This is applicable only to recording in H.264 compression.)

<br>

Why-do-I-have-small-green-lines-while-in-Motion-blue-recording-1.pdf
Categories
Knowledge Support Support Categories Products exacqVision Integrations

exacqVision Edge: Axis Filename Cannot Have Space or Special Characters (“Valid Package” Error)

When installing exacqVision Edge server for Axis cameras, the installation can fail because of an invalid filename, even if the package file exists and the file itself is valid. Because Axis cameras use the Linux operating system, they do not recognize spaces and certain special characters. This can be a problem when Windows appends (1), (2), and so on to differentiate subsequent identical filenames during download. In this case, the error message “Could not upload, not a valid package” appears when trying to install the package from the camera’s Applications web page.

To avoid this issue, make sure the saved filename does not contain spaces or special characters. It is recommended that you ensure the downloaded filename matches the filename as it appears on the Exacq downloads page.

<br>

exacqVision-Edge-Axis-Filename-Cannot-Have-Space-or-Special-Characters-Valid-Package-Error.pdf
Categories
Knowledge Support Support Categories Products exacqVision Integrations

Enabling Multistreaming on Pelco Cameras

To enable mutlistreaming on compatible Pelco cameras, you must adjust settings in the camera’s web interface. Select the A/V Streams tab and ensure that both streams are configured for the H264 Compression Standard.

NOTE: If the secondary stream is greyed out and not available for changes, adjust the primary stream settings until the secondary stream settings are no longer greyed out.

<br>

Enabling-Multistreaming-on-Pelco-Cameras.pdf