Month: May 2012

Categories
Knowledge Support Support exacqVision Client exacqVision Server Categories Products

Motion Not Recorded

Are you seeing colored borders around the live video panels in the exacqVision Client when motion appears to be occurring?

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Yes: Go to the Camera Time section below.
No: Go to the Motion Area section below.

NOTE: If the camera is configured to detect motion and also configured for Free Run recording on its schedule page, you will see the blue borders when motion occurs, but you will record ALL video even if motion is not occurring.

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Camera Time

  1. Check the on-screen display (OSD) of the camera in Live view to verify the correct date and time (including AM/PM). To display the OSD, open the Configuration page, select the camera in the site tree, select the Display tab, and select the appropriate checkboxes.
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  1. If the time is inaccurate, go the camera’s configuration page. Ensure that the camera’s time zone is configured for GMT (-0).<br><br>
  2. On the exacqVision Add IP Cameras page, disconnect and reconnect the camera to try to sync the time.
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  1. If you continue to see an issue with recording motion video, verify the network time server’s IP. To do this, open the System page and select the Date/Time tab. Enter the local server’s IP address in the box and click Apply. Once again, deselect and reconnect the camera on the Add IP Cameras page.

    NOTE: Do not select Enable Override unless you want to sync the camera to a non-exacqVision NTP server, or if third-party software (such as anti-virus software or a firewall) blocks the exacqVision server from sending its address to the camera.
  1. Verify the camera’s firmware matches test records at https://exacq.com/support/ipcams.php. Upgrade if necessary.<br><br>
  2. Check the camera’s log files.

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Motion Area

  1. Select the camera in the site tree to open its settings page.<br><br>
  2. Select the Motion tab. Then select either Motion Window or Motion Mask.<br><br>
  3. Determine which area is masked and in which area motion would be detected. (Some camera models allow more than one motion window.)<br><br>
  4. If necessary, increase Sensitivity or reduce the Percentage area. (Percentage is not available on some camera models.)<br><br>
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  5. If you still don’t see blue motion borders as expected, open the Client page and make sure the Show Record Status Border option is selected.
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  6. If you still don’t see blue motion borders as expected, open the Schedule tab on the camera’s settings page and make sure a recording schedule is configured.

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Categories
Knowledge Support Support exacqVision Client Categories Products

Cannot Connect to IP Camera

Step 1 – Verify Camera Compatibility

Use the exacqVision IP Camera Integration database to confirm that the camera is supported for the exacqVision Server version being used.

To determine the server version, refer to the article How can I find the version of my exacqVision Client, Server, or Web Service software?. If the camera is supported, but the Server version is outdated, check the exacqVision license to ensure that it has the proper SSA for the version of software you need.

If an upgrade is allowed, refer to the Downloads page.

If the sever SSA expired before the camera was integrated, user must contact Sales to purchase an upgraded SSA.

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Step 2 – Verify Camera Firmware

Verify that your camera firmware is compliant with the tested version on the exacqVision IP Camera Integration database by searching the model number of the camera and clicking on the Results button.

If your camera’s firmware does not match the test record paired with the server version, contact the camera manufacturer for firmware updates.

IMPORTANT: Many camera manufacturer’s do not support downgrades to camera firmware, so this is not recommended unless the manufacturer tells you to do so.

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What if my camera or firmware isn’t listed

Refer to the “Will Exacq Support My Camera” section of the article titled, “What IP cameras are supported by exacqVision?“

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Step 3 – Verify Use of Correct Device Type

Ensure that you are using the correct plugin. Within camera test record of the exacqVision IP Camera Integration database is the supported plugin to use. Select this from the Device Type field within the exacqVision Client when adding the camera or other IP device.

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Step 4 – Verify Network Connectivity

  1. Open a web browser on the computer running the exacqVision Server software.

    To do this, you might need to be logged in to the operating system as an Administrator. On older systems, the default username/password is admin/admin256. On newer systems, the username and password is configured when the machine first runs.<br><br>
  2. Enter the IP address of the camera as the URL and press Enter.

If the camera does not appear in the web browser, exacqVision probably cannot connect. This could be a network issue.

  1. Try to ping the camera using CMD (Windows) or Terminal (Linux).
  2. Enter ping 192.168.xxx.xxx (using the camera’s actual IP address).
  3. If the camera responds, try rebooting it. If it does not respond, the camera could not be found at that address, or has an internal problem preventing it from responding, the user may need to contact the site’s IT personnel to assist in locating the networking problem.

If the camera appears in the web browser, exacqVision should be able to connect to it. Check the log files for the system and see why it is not connecting:

  1. Open the Config page (gear icon on top-left). Highlight the server name in the site tree (right above ‘Configure System’).
  2. From the ‘System Log‘ tab, select a start and end time that contains the connection attempt.
  3. Look in a log entry referencing either the plugin used (camera manufacturer) or the IP address of the camera. Use the Search option on the top right of the System Log window to help filter the results.
  4. There should be an indication in the log as to why the camera could not be connected to. Common reasons are username/password mismatch and network timeouts.

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Videos on Troubleshooting

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Troubleshooting Camera Connections

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Troubleshooting with VLC

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Categories
Knowledge Support Support Categories Products exacqVision Integrations

Arecont Panoramic Cameras Disconnecting from exacqVision

This article is applicable to Arecont Panoramic 8xx5 and 20xx5 series cameras. The issue appeared during testing of the following specific models:

–8185 with 65043 firmware

–8185DN with 65170 firmware

–20185DN with 65170 firmware

When you open an Arecont Panoramic camera’s web page, exacqVision could lose its connection to the camera because of different image resolution settings. The default settings of exacqVision (H.264) and the camera’s web page (JPEG) are a common cause of this issue.

You can use the following workaround until the issue is addressed in a future release:

  1. Disable the camera on the IP Camera Setup page in exacqVision. Or, if you need to configure multiple affected cameras, stop the exacqVision Server service.
  2. Open the camera’s web page and select Resolution from the menu above the video.
  3. For 8xx5 models, change the height from 1200 to 1184.
  4. On both 8xx5 and 20xx5 models, change the Resolution to the desired full or half setting (for reference, exacqVision defaults to full).
  5. Click Apply.
  6. Re-enable the camera on the IP Camera Setup page, or restart the exacqVision Server service depending on your choice in step 1.
  7. Verify the resolution on the Camera Recording Setup page, and that the camera stays connected to exacqVision while its web page is simultaneously open in a web browser.

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Arecont-Panoramic-Cameras-Disconnecting-from-exacqVision.pdf
Categories
Knowledge Support Support Categories Products exacqVision Integrations

Enabling PTZ on a Camera Connected to an Axis Encoder

To enable PTZ functionality on a PTZ-enabled camera connected to an exacqVision system through an Axis encoder, you must install and configure the appropriate PTZ driver on the encoder. To do this, complete the following steps:

  1. Download PTZ drivers from the Axis web site. You must know the encoder series and model, along with the manufacturer (or protocol) of the PTZ cameras connected to the encoder. If you cannot locate the PTZ driver for the encoder on the Axis web site, please contact Axis directly.
  2. Open the encoder’s local web page. Install the driver and configure the Serial Support Settings as shown in the figures shown below.
  3. In exacqVision Client, open the Camera Setup page for each applicable camera and verify that the Serial Port drop-down list in the PTZ section is set to IP.

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Enabling-PTZ-on-a-Camera-Connected-to-an-Axis-Encoder.pdf