Month: February 2012

Categories
Knowledge Support Support exacqVision Server Categories Products

Supporting HDD SMART Data on Third-party Hardware

When installing ExacqVision Server software, including its System Management plugin on third-party hardware, you should aim to use a RAID controller used in Exacq manufactured systems, which include:

  • Broadcom MegaRAID 9670
  • Broadcom MegaRAID 9560
  • LSI MegaRAID 9670
  • LSI MegaRAID 9560
  • 3ware 9750
  • 3ware 9650

If a different controller (or no drive controller) is used, the behavior of the system will vary.

SMART data from a drive controller is handled by Smartmontools. For more information, visit the Smartmontools wiki.

<br>

Categories
Knowledge Support Support exacqVision Server Categories Products

How do I check the software subscription on my ExacqVision Server?

The following methods allow you to examine a system’s license details and SSA expiration:

Using the Systems page (Multiple Systems)

  1. With the ExacqVision Desktop Client software open, click the ‘Gear’ icon to enter Configuration mode.<br><br>
  2. Select the Systems node from the top of the left-hand navigation tree.<br><br>
  3. Scroll to view the License column, describing the functional level, and the Subscription column, displaying the SSA status.
    <br><br>
  4. Optional – Use the Export Licenses button to export your system list to provide to your Dealer to request an SSA extension. <br><br>

Using the Configure System page (Single System)

  1. With the ExacqVision Desktop Client software open, click the ‘Gear’ icon to enter Configuration mode.<br><br>
  2. From the left-hand navigation panel, expand the node with your server name.<br><br>
  3. Highlight Configure System nested beneath the server name in the tree.<br><br>
  4. Click the System tab from the top of the Configure System page.<br><br>
  5. Below the License key field is the Status, describing the system’s functional level, and the Subscription Expires field, displaying the SSA status.
    <br><br>

Using the SSA tools on Exacq.com

  1. Navigate to https://exacq.com/ssa/
    <br><br>
  2. If looking up a single recorder, enter the license key or licensed MAC address. This will report the number of licensed channels and the functional level as well as the SSA expiration.

    Continuing by completing the form will assist you in obtaining quotes for changes and updates.<br><br>
  3. If looking up multiple recorders, you may upload an exported CSV file of systems, or enter a list of system serial numbers or MAC addresses.<br><br>
  4. In the resulting table you may view the License Level for each system as well as the Original SSA expiration date.

    Continuing with the form will assist you in obtaining quotes for SSA extensions or adding IP channel licenses.
Categories
Knowledge Support Support exacqVision Client Categories Products

ExacqVision Audit Trail

The ExacqVision Audit Trail tab allows you to view a log of various actions performed by users on an ExacqVision Server via their client connection.

The Audit Trail tab is found on the System Information page (click the system name in the site tree to view the page).

NOTE: Audit Trail is not available in ExacqVision Start.


Each action logged in the Audit Trail is listed by time, user IP address, username, action type, sources (systems, cameras, and so on), and details. The following describes all the action types logged on the Audit Trail tab and their associated information listed in the Details column. In most cases, you must double-click the entry to view the details of the action in XML format

exacqVision Server Audit Trail Definitions

<br>

Categories
Knowledge Support Support exacqVision Server Categories Products

Enabling Arecont Extended Motion Detection on exacqVision Systems

Some Arecont IP cameras have an Extended Motion Detection feature that offers more granularity to the motion-detection grid. This feature is supported in exacqVision Server version 4.7.1.27101 and later.

To enable the feature for use with exacqVision systems, complete the following steps:

  1. Open the camera’s configuration web page.
  2. Open the Motion_detector window.
  3. Select Enable Extended Motion Detection and Enable Motion Detector.
  4. Open the Administration window.
  5. Click Save All Settings to Flash.
  6. In exacqVision Client, open the IP Cameras page of the server that the camera is connected to.
  7. In the IP Camera List, disconnect and reconnect the camera.

Arecont Camera without Extended Motion Detection

Arecont Camera with Extended Motion Detection

<br>

Enabling-Arecont-Extended-Motion-Detection-on-exacqVision-Systems.pdf