Month: October 2010

Categories
Knowledge Support Support exacqVision Server Categories Products

Can exacqVision Hybrid Systems use MPEG-4 Simple Profile?

Yes. eDVR systems use MPEG-4 Advanced Simple Profile by default, and sDVR systems use H.264 by default. To configure the system, complete the following steps for your system type.

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eDVR Systems

  1. Stop the exacqVision Server in Service Control Manager or by running sudo /etc/init.d/edvrserver stop.
  2. Open c:\windows\XDVAPI.ini in Notepad or run sudo nano /usr/local/xdvapi/etc/XDVAPI.ini.
  3. Add MPEG = 0x2C00 in the [config] section. The default value, if missing, is 0x0C00.
  4. Save and exit.
  5. Restart the exacqVision Server.

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sDVR Systems

  1. Stop the exacqVision Server in Service Control Manager or by running sudo /etc/init.d/edvrserver stop.
  2. Open c:\windows\stretch.conf in Notepad or run sudo nano /etc/stretch.conf.
  3. Find the board in your system and add MPEG4=”1″ to the XML element. The default value, if missing, is 0.
  4. Save and exit.
  5. Restart the exacqVision Server.

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Can-exacqVision-Hybrid-Systems-use-MPEG-4-Simple-Profile.pdf
Categories
Knowledge Support Support exacqVision Client Categories Products

IQEye and Arecont Settings Not Changing

When you adjust settings for certain Arecont or IQEye cameras using the exacqVision Client, the settings do not get applied. If this occurs, see the following information for each camera brand.

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Arecont

There are no standard credentials for an Arecont camera, but with some models you can enter anything in the credentials area on the exacqVision side and the camera will connect. However, this can limit your ability to make adjustments to the camera if credentials are configured on the camera side. In some cases, any credential allows you to connect and change settings if there are no credentials set on the camera side. The AV8185 camera model is not affected by this.

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IQEye

If you have configured different credentials on the camera side and the exacqVision side, you might be able to connect. However, your permissions with the camera would be limited to viewing video. The slider bars for changing settings can be moved, but the setting changes do not actually get applied to the camera.

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IQEye-and-Arecont-Settings-Not-Changing.pdf
Categories
Knowledge Support Support Categories Products exacqVision Integrations

Stack Overflow in S2 Integration in Internet Explorer 8

If you are using Internet Explorer 8 to connect to an S2 access control system integrated with exacqVision, a “Stack overflow error 0” message might appear repeatedly. This issue occurs more often if the S2 and exacqVision systems are connected on the same LAN, and it is caused by the way Internet Explorer 8 handles exacqVision JavaScript.

To avoid the error message, upgrade to S2 Release 4.1, Build 453 firmware, which is available from S2. Alternatively, you could connect to S2 using the Mozilla Firefox browser.

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Stack-Overflow-in-S2-Integration-in-Internet-Explorer-8.pdf
Categories
Knowledge Support Support exacqVision Client Categories Products

Post-motion Recording on ExacqVision Systems

To configure post-motion recording on an exacqVision system, complete the following steps:

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  1. In the ExacqVision Client, open the camera’s Settings page, as seen in the example below.
  2. On the Motion tab, use the slide control to set the desired number of seconds of post-motion recording.

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Categories
Knowledge Support Support exacqVision Client Categories Products

How do I open an RTSP stream in VLC?

VLC is a good tool to use if you are having issues with an IP camera. If the camera can provide you with RTSP stream data, you can display that stream in VLC and see if you have the same issues you experience with the camera ExacqVision. This helps troubleshoot an issue because it removes the ExacqVision software from the equation and allows you to reproduce issues when you contact a camera manufacturer for help.

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The following video and steps show how to use VLC to open an RTSP stream:

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  1. Install VLC on your Windows, Ubuntu, or Mac machine from the following URL: http://www.videolan.org/vlc/
  2. Open the ExacqVision Client software and select the Configuration page.
  3. Navigate to the Add IP Cameras page and uncheck (disconnect) the camera you want to view in VLC.
  4. Make note of the camera’s IP address (such as 192.168.1.45).
  5. Minimize the ExacqVision Client.
  6. Select Media and then Open Network Stream.
  7. Enter the RTSP URL. i.e.- rtsp://ipaddress:port/subdirectory
  8. Click Play to open the RTSP stream in VLC.

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If you see the same issues experienced in the exacqVision Client software, you now have more evidence that either the network or the camera is the source of the issue. You may need to contact the camera manufacturer for more support. If you do not see the same issues, contact ExacqVision Technical Support.

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