Month: April 2010

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User Guides Documentation exacqVision Server Categories Products

How can I find the version of my exacqVision Client, Server, or Web Service software?

exacqVision Server

  1. Open the exacqVision Client and connect to the server. Click the Configuration (gear icon) button.
  2. Select Systems from the Configuration tree to open the Systems page.
  3. Find the entry row for the server.
  4. View the version number in the Version column. (If you do not see the Version column even if you scroll all the way to the right, right-click a column header and make sure ‘Version’ is selected.)

Related links:

Download the latest exacqVision Server software

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exacqVision Client

  1. Open exacqVision Client.
  2. Click the exacqVision logo in the upper-right corner to display the About box.
  3. View the Client Version number in the About box.
  4. To check for a newer version, connect to the internet and ‘Check for Updates’. Otherwise, click the window ‘X’ to close the About box.

Related links:

Download the latest exacqVision Client software

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exacqVision Web Service

  1. Open the Web Service interface.
  2. Hover the cursor over the exacqVision logo in the upper-right corner until the version number appears.

Related links:

Download the latest exacqVision Web Service

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Categories
Knowledge Support Support exacqVision Client Categories Products exacqVision Hardware

Can I use a Joystick with exacqVision Client software instead of a mouse?

Yes. Exacq offers the exacqVision Surveillance Keyboard for this purpose.

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Knowledge Support Support exacqVision Server Categories Products

When exacqVision software is released, how long until the macOS and Linux versions are available?

All versions of exacqVision software are released at the same time because the code that runs on Windows is the same as the code that runs on the Linux and macOS platforms but compiled for each operating system.

exacqVision Server, Web Service, and Enterprise Manager are currently available for Windows and Linux.

The exacqVision Desktop Client is available for Windows, macOS, and Linux.

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Categories
Knowledge Support Support exacqVision Server Categories Products

Can I use an ExacqVision license on a computer with multiple NICs?

Yes. The ExacqVision software reads the MAC address for all the NICs in the computer and verifies that the license file matches the MAC address from any one of the NICs.

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Knowledge Support Support exacqVision Server Categories Products

How is exacqVision NVR software licensed?

The exacqVision VMS software licenses a specific number of channels to a key based upon the server NIC’s MAC address.

A license includes the maximum number of IP devices, an SSA period for software updates, analog video channels for Hybrid NVRs, and the functional level for the software. The functional levels are:

  • Start
  • Professional
  • Enterprise

See the Features Matrix for comparison details.<br><br>

Multiple NICs

If you have multiple NICs, the MAC address of only one NIC must be licensed. MAC addresses of the individual cameras are not required for a valid license.

See also Which MAC address can I license?

Software Subscription Agreement

A license key is valid for the period chosen when ordering. This license key includes a Software Subscription Agreement (SSA) allowing the software to be updated to versions released prior to the expiration date. Updates add new functionality and features, and may address bug fixes.

When an exacqVision SSA expires, no functionality of the software is lost. The system will continue to operate as is, but you will no longer be able to update to newer versions as they are released.

Additional years of SSA are available for purchase at the time of initial purchase or at a later time.

A new license key may be imported to expand he number of connected cameras, enhance the feature level, or extend the SSA period without restarting the software.

See also How do I check the software subscription status on my exacqVision server?

Applying a License

See How do I apply a license to an exacqVision Server?

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Categories
Knowledge Support Support Categories Products exacqVision Integrations

Why does my PTZ not work completely on the ACTi ACD2100 camera?

First, make sure that your Analog camera is using Pelco-D protocol and that its address is set to 1.

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Also, in some versions of the exacqVision software, the speed is not correctly sent to the camera when using the Pan and Tilt functions. To fix this, adjust the speed bar under the Pan and Tilt controls.

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Why-does-my-PTZ-not-work-completely-on-the-ACTi-ACD2100-camera.pdf
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Knowledge Support Support exacqVision Server Categories Products

Why can’t I play back video from my 5 Megapixel cameras after export?

Some media players, such as Windows Media Player, have problems when playing back full 5 Megapixel MJPEG video images in the AVI format. This is a limitation of the default codecs in the media players, and it applies to both exports from the server and already exported EXE files.

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One solution is to download the latest version of ffdshow from http://www.free-codecs.com/ffdshow_download.htm. Rev2676 from Feb. 11, 2009 specifically has been tested to resolve this issue (older versions might work, but this version is confirmed). When finished, restart the system.

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Why-cant-I-play-back-video-from-my-5-Megapixel-cameras-after-export.pdf
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Knowledge Support Support exacqVision Server Categories Products

3rd Party Linux servers and recording to a NAS?

This process is not officially supported or endorsed by Exacq. Use at your own risk.

When the exacqVision Server software starts, it will look into the following location for storage purposes:

/mnt/edvr/*

NOTE – * – This is typically a number on systems built by Exacq.

Any volume that is mounted into the /mnt/edvr location will be available for storage.

NAS Setup

Here is an example setup using FreeNAS:

  1. In the BIOS Setup, set the hardware RAID (Striped with Parity).
  2. Set up FreeNAS on the computer server hard drive.
  3. Assign the system an IP Address.
  4. Set up NFS Share using FreeNAS.

Linux NVR

  1. If needed, log off as restricted user and log back in as an admin user.
  2. Launch the Terminal application.
  3. Create storage directoryfor your NAS location by typing:
    sudo mkdir /mnt/edvr/2
    NOTE – Ensure that there is not already a “2” directory – if so, pick a higher number
  4. Edit the /etc/fstab file to include the mounting of the NAS at startup by adding line
    %servername%:%/mnt/vce-nas/% /mnt/edvr/2 nfs defaults 0 0
    NOTE: %servername% is your full server name or IP address, and %/mnt/vce-nas/% is your NAS server mount point.
  5. Restart the exacqVision NVR Server to activate NAS Mount.
    sudo service edvrserver restart
  6. In the exacqVision Client, use the Storage tab to enable recording to /mnt/edvr/2.
  7. Verify that recordings are being stored on new mount point.
Categories
Knowledge Support Documentation Support exacqVision Server Products

Does the exacqVision Server support automatic burning of video files to CD/DVD or USB?

Yes, exacqVision’s Auto Export profiles allow you to automatically burn a specified video event to a writable CD, DVD, or USB thumb drive. This function can easily be associated with a soft trigger button in the exacqVision Desktop Client using Event Linking.

CD/DVD writing is a one-time operation for each export. If using a USB thumb drive, Auto Export may be performed multiple times up to the drive capacity.

Auto Export is performed on the server, so the media you choose must be inserted into the NVR, not your Client workstation.

View our User Training Videos on Auto Export and Event Linking, or refer to the exacqVision User Manual for more information

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Categories
Knowledge Support Documentation Support exacqVision Server Products exacqVision Integrations

What IP cameras are supported by ExacqVision?

IP Camera Integration Database

ExacqVision supports thousands of cameras from a large number of manufacturers. The IP Camera Integrations database provides a complete list of test records for supported camera models. Search by brand, model, or firmware version, and filter by camera feature.

The following video describes how to use the database to its full extent:

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What if my camera isn’t listed as supported?

It would be impossible to list every camera ever made. However, just because a camera model isn’t listed doesn’t necessarily mean it will not work with ExacqVision. It DOES, however, mean that we cannot assure any features or functionality.

  1. If you find that a particular firmware version from your camera manufacturer is listed as supported on another model from the same brand, there is a good chance it will work with the same Plugin/Device Type listed.<br><br>
  2. If your camera supports Onvif, it may still work if you add it to your system selecting ‘Onvif’ from the Device Type selector. Note, that while Onvif is described as an open standard, not all manufacturers implement it adhering to the standards. Additionally, some advanced functionality may not be supported when using Onvif.

    Onvif compliant cameras are not usually considered “plug and play,” meaning that minor software revisions may be necessary to receive metadata regarding motion data or other signals.<br><br>
  3. If your camera provides an RTSP video stream, a final option may be to use the ‘RTSP’ Device Type. This would allow ExacqVision to record the video stream only. Features such as motion data, analytics, and inputs/outputs are not supported via RTSP.

Will Exacq support my camera?

While Exacq supports a very large number of cameras, that cover a wide range of capabilities and features, we also understand that your particular camera or firmware may not be listed as supported.

What can you do? See the below section.

Submit a request for testing

  1. From the IP Camera Integrations database, click Can’t Find Camera?
  2. Complete the New IP Camera Integration Suggestion form.
  3. Check ‘I’m not a robot,’ to pass the Captcha test.
  4. Click Submit Form.

This form will provide your request to our Product Team for consideration. Please be aware that we plan our releases months in advance, and we can not guarantee that support for your camera will be available in a specific time frame. If you have a sizeable project that requires a camera we do not support please contact Sales to discuss your requirements.

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