Categories
Knowledge Support Support exacqVision Server Categories Products

Sunell camera not taking transport option/dropping connection

Title

Sunell camera not taking transport option/dropping connection.

Description 

Exacq will connect to Sunell camera but the connection will drop and Exacq will try to reconnect.

Product 

Exacq Sever

Steps to Reproduce

  • Connect the camera to Exacq
  • Connection will drop after a few seconds.

Expected Results 

Camera stays connected.

Actual Results 

Camera disconnects after a few seconds and then reconnects then repeats.

Solution

This will be fixed in the 22.09 update, please ensure Exacq is up to date.