Tag: Reset Password

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Knowledge Support Support exacqVision Server Categories Products

Lost or Forgotten Camera Password

Description

Passwords for cameras and other IP devices connected to exacqVision are stored in encrypted form. They may not be reset or viewed from the exacqVision software or configuration. This is intended for your system and device protection.

Solution

In the event you are unable to login to the device, you will need to factory reset the device so that you may set new administrator credentials. You may then edit or re-add the device to your exacqVision software.

Refer to the documentation provided by the device manufacturer for details on how to default/factory reset the device.

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Categories
Knowledge Support Support exacqVision Server Categories Products

Lost or Forgotten Server Admin Password

Description

User passwords are stored in an encrypted form for your system security.

When non-administrative users lose/forget their credentials, a system administrator may login to reset these. However, if the credentials for the exacqVision Server administrator account have been lost/forgotten, these cannot be recovered.

Solution

In cases where administrative access to the system can longer be achieved, you must uninstall the exacqVision Server application and reinstall it.

  1. Begin the uninstallation process.<br><br>
  2. When prompted, opt to remove configuration files.<br><br>
  3. Reboot the machine to complete the full removal of all program files.<br><br>
  4. Log into the operating system with administrator privileges and re-install the exacqVision Server. This process will prompt you to create the credentials for the system administrator. <br><br>
  5. You will then need to add devices, add your system users, and configure the system.<br><br>
  6. When you have completed restoring the configuration, backup the system configuration using the Settings Export button on the Configure System > System tab.<br><br>

Categories
Knowledge Support Cloudvue Cloudvue Gateway Support Categories Products

How to edit a user in Cloudvue Manager

Description 

This document will cover how to access a user, edit and reset a password. If a user cannot login or need a password reset

Product 

Cloudvue Manager (CVM)

Steps to Reproduce 

To edit a user please follow these steps

  • Login to CVM
  • Select search and “Search Users”
  • Type in the name you are looking for and click on this name.
  • Click on edit user
  • On this screen you can change what is required
  • Please note the email address is case sensitive for login
  • If you need to reset the password check the checkbox for “Reset Password and accept EULA/TOS”