Some cameras have audio inputs, which is not the same as having a built in microphone.
Sometimes you may also have to do a combination of tasks to get the audio to work correctly in Exacq.
External Microphones
- Is audio scheduled to record
- Is audio supported on the device?
- Is audio enabled in the cameras Web GUI?
- Are the Audio Inputs/Outputs enabled in the client?
- Is the gain/sensitivity set either to high or low?
- Is the stream profile setup correctly to allow Audio?
- Is the recording format correct (JPEG, H.264, H.265)? *
- Is the Codec supported (G.711, ACC)? *
- Have you checked the exacqVision Server logs?
- Has the cameras firmware version been tested? *
- Do they need an Audio Bridge?
- Is a powered microphone connected?
- Is it connected to correct inputs?
- Is the polarity correct?
- Have you defaulted the device?
* Check the camera integration page