Description Group Policy settings have been observed to block exacqVision Server Scripts even after the machine has been removed from the domain. Product Actual Results Expected Results Verification Resolution -Run the following command replacing Script.ps1 -If one or more of the scripts fails after then a re-image may be necessary. <br>
Tag: Level2
Live Chat – Access and Settings
Title Live Chat – Access and Settings Description This Knowledge Base Article contains information regarding the recommended intercom account settings for Exacq Live Chat operators. Accessing Intercom https://app.intercom.com Note: You should have received an invite to initially setup an account, if not please contact your manager. Intercom Support Forum For answers to questions and information… Continue reading Live Chat – Access and Settings
Firefox – Updating Old Ubuntu Repositories
Title Firefox – Updating Old Ubuntu Repositories Description Once an Ubuntu release has hit it’s end of life (EOL) date it may be necessary to manually add sources to the repository sources.list in order to update Firefox to a version that will have meet the minimum requirements to work with modern websites and software. Product … Continue reading Firefox – Updating Old Ubuntu Repositories
Illustra Pro Gen3 Motion Stops Reporting in Exacq Software
Illustra Motion stops reporting from within the Exacq Software. This has been seen on the Illustra IPS03-D12-OI03 and IPS05-D12-OI03 There is a combination of updates that need to be performed. First, upgrade the Exacq Server Software to 22.03.4 or higher Second, download Illustra Firmware version Illustra.Pro3.02.09.00.0003 and upload it to the individual cameras demonstrating the… Continue reading Illustra Pro Gen3 Motion Stops Reporting in Exacq Software
Enhancement for Report Mode
Report Mode Enhancement to add a column in the export to show the last motion event in the report. The idea is to allow customers to see a clear and precise indication of when the last motion event took place. The report will identify cameras not recording motion properly in the report that is exported.… Continue reading Enhancement for Report Mode
exacqVision Server Log – SysMgmtPI Error/Warning “1073741819
exacqVision Server Log – SysMgmtPI Error/Warning “1073741819” Description Both warning and error messages containing Error -1073741819 found in the exacqVision Server logs. Product exacqVision Enterprise ManagerexacqVision ServerMegaRAID Solution The issue was first observed in exacqVision Enterprise Manager which was reporting a Storage Hardware Alarm Note: This server had recently undergone MegaRAID Storage Manager (MSM) replacement with LSI… Continue reading exacqVision Server Log – SysMgmtPI Error/Warning “1073741819
Cameras Added With the Wrong Plugin Causes exacqVision Server Crash Loop
Description Adding certain cameras with the wrong plugin type causes the exacqVision Server to go into a crash loop. Product Steps to Reproduce Expected Results Actual Results Solution NOTE: This has been specifically observed when Illustra cameras are added with Illustraflex instead of Illustra3 and Samsung cameras are added with Onvif instead of Samsung <br>
How to Manually Add Older Package Versions of exacqVision Software to the Update Packaging Utility
Title How to Manually Add Older Package Versions of exacqVision Software to the Update Packaging Utility Description The exacqVision Software Updates Packaging Utility offers an option to Upload a License File. The advantage of using a license file is it will provide relevant versions if any of your systems have an expired SSA “Software Subscription Agreement”. In… Continue reading How to Manually Add Older Package Versions of exacqVision Software to the Update Packaging Utility
Recording Not Possible – Linux DST Issue
Title Recording Not Possible – Linux DST Issue Description If the exacqVision Server data drives are full and are displaying “Recording Not Possible” on the storage page then it is possible an invalid hour folder was created during the switch to Daylight Savings Times (DST). Use the following instructions to verify and resolve the issue. … Continue reading Recording Not Possible – Linux DST Issue
CCure 2.80+ Reporting Excessive Video Loss Alerts from Exacq Servers
Description Several customers have reported that exacqVision Servers are spamming the CCure Server with video loss alerts. Product exacqVision ServerCCure9000 Solution Investigation of the exacqVision Servers show that no Video Loss events were logged. The Journal View in CCure reports: “Video Loss alert ended for exacqVision/HDVR Video Camera ‘%CameraName%’ on exacqVision/HDVR Video Server ‘%ServerName%'” In… Continue reading CCure 2.80+ Reporting Excessive Video Loss Alerts from Exacq Servers