Description Live video freezes and is very choppy and upon further investigation the Audit Trail is being spammed with EntMgr Configuration entries Product Steps to Reproduce Expected Results Actual Results Solution Note: The Enterprise Manager Team feels this may have been resolved in the EM version 22.03.3 or higher, but this has not been confirmed.… Continue reading exacqVision Enterprise Manager Spamming the Audit Trail and Causing Choppy Video
Tag: Level2
Exacq Unit Crashes When Backup is Imported
Description When importing a backup file to a NVR the system crashes the machine rendering it inaccessible. After a re-installation the import of the backup file once again crashes the system. Product exacqVision Server Steps to Reproduce Import backup file to the Exacq Server. Expected Results Settings are imported and exacqVision Server continues normal operation … Continue reading Exacq Unit Crashes When Backup is Imported
Wireshark Illustra Cameras for Motion Detection
NOTE: If you are experiencing trouble with motion recording using an Illustra camera on Exacq, please also refer to the following article, HERE. If you are attempting to confirm that motion detection is being sent from an Illustra camera to the VMS with Wireshark: 1. Be sure you are connecting to the camera via HTTP.… Continue reading Wireshark Illustra Cameras for Motion Detection
2022-06 June Quarterly Release Training
ExacqVision Server Bug Fix – Fixed issue preventing DMP device from being deleted Bug Fix – Fixed plugins that could potentially cause system stall during shutdown Bug Fix – Fixed problem wherein adding Illustra devices with Onvif caused flood of configuration messages to logs Bug Fix – Fixed problem with SSO if AES encryption enabled… Continue reading 2022-06 June Quarterly Release Training
Excessive LDAP Queries Generated Resulting In Low Memory, Video Throttling, and Sluggish Live & Search Modes
Description Use of LDAP in exacqVision Server versions 21.12.3.0 through 22.03.3.0 may result in excessive queries that eventually cause low memory, video throttling, and sluggish live & search modes.exacqVision Support Utility Server Logs Summation should show excessive entries related to LDAP:StreamPI Verbose LDAP query: (servicePrincipalName=HOST/SERVER.domain.local) (occurs 112840 times)StreamPI Verbose LDAP: User 1234567890ABCDEF1234567890ABCDEF is a member of 2 groups. (occurs 17009 times)StreamPI Verbose … Continue reading Excessive LDAP Queries Generated Resulting In Low Memory, Video Throttling, and Sluggish Live & Search Modes
Enabling both HDMI and VGA via the BIOS
Description How to configure an ASRock system board if HDMI Output has been lost and both HDMI & VGA monitors are being used. Product Steps to Reproduce Expected Results Both monitors display video Actual Results Video is lost on both monitors Solution
Live Chat – Overview
Live Chats Live chats are being introduced to provide our customers “users” another method to quickly access technical support. It provides a more rigorous and regimented vetting process, quickly guiding users to the information they need before requiring the assistance of a Live Chat operator. An automated Bot will guide Users through a series of… Continue reading Live Chat – Overview
Android and iOS Exacq Mobile 3 app View Creation views are showing video from the wrong camera periodically
Description The Exacq Mobile 3 application is encountering an issue when creating a view and switching from one view to the other in the mobile app causing the views to pull up the wrong cameras associated with that view periodically. Note: Server side views work properly. Only (mobile app created views) are exhibiting this behavior.… Continue reading Android and iOS Exacq Mobile 3 app View Creation views are showing video from the wrong camera periodically
Let’s Encrypt Auto Renewal Fails with Redirect Enabled
Title Let’s Encrypt Auto Renewal Fails with Redirect Enabled Description If you are using Let’s Encrypt with HTTPS Redirect enabled the auto renewal can provide random internal IP addresses that fail to renew. Product WebService 20.06.2.0 to current 22.03.02.0 Steps to Reproduce Engineering was able to Reproduce this behavior and determined that Redirect should be… Continue reading Let’s Encrypt Auto Renewal Fails with Redirect Enabled
EM 22.03.2.0 issue with Passwords for Email Accounts not being saved in Data Base.
Description On new installs of EM version 22.03.2.0 the passwords for emails settings to do not save to the DataBase. Product EM 22.03.2.0 Steps to Reproduce Install exacqVision Enterprise Manager version 22.03.2.0 Set up Emails settings and apply password in EM settings.Tested email with a IP camera disconnect.Logs Seen in the WebServer EM logs: Expected… Continue reading EM 22.03.2.0 issue with Passwords for Email Accounts not being saved in Data Base.