Tag: Level2

Dynamic DNS Request Error 776

Description  When setting up the Dynamic DNS feature on exacqISP, integrators with a “Shared” host type utilize multitenancy resulting in EM returning an incorrect domain name which causes error 776. Product  Integrator Service Portal Steps to Reproduce  Access https://admin.exacq.netFilter by CIDLogin to the customers Integrator Service Portal URL, https://CID.exacq.net/accounts/login/?next=/ where CID is the customers ID… Continue reading Dynamic DNS Request Error 776

Replacing a Drive in Ubuntu 20.04 or later, Using GParted (Legacy)

This procedure is applicable to replacing the primary hard drive of a Linux-based exacqVision system. It assumes that the operating device is installed to an on-board flash device. Do NOT use this procedure when simply adding a drive to a system.

EM not showing camera names and other information

Description  When using exacqVision Enterprise Manager version 22.03. Some of the information of servers is not shown even if the user has the correct rights. This may also affect creating users. Product  Enterprise Manager 22.03 Steps to Reproduce  Add Server to EM Go to Cameras Expected Results  All cameras are displayed with all information. Actual… Continue reading EM not showing camera names and other information

Updating the BIOS on Systems with ASRock C236M WS Motherboards

Description  The following instructions can be used to update the BIOS on systems with ASRock C326M motherboards. Product  Asrock C236M WS Motherboard Instructions Download the C236MWS3.12E flash file HEREFormat a 32MB or larger USB key as FAT32Copy the flash file to the root of the USB keyPlug the USB key into the NVR and restart… Continue reading Updating the BIOS on Systems with ASRock C236M WS Motherboards

Substitute Power Supply Exceeding Voltage Range on 2U Z-Series

Description  Manufacturing has had to substitute a power supply which has been observed to exceed the originally specified operating range.  Product  exacqVision 2U Z-Series Servers Solution To resolve update to exacqVision Server version 22.06.104 or higher available in Artifactory. The allowable voltage range has been changed from 11.4 – 12.6 VDC to 11.1 – 12.9… Continue reading Substitute Power Supply Exceeding Voltage Range on 2U Z-Series

How to Disable/Enable exacqVision Watchdog Timer

Description  Built by Exacq “BBE” NVRs utilize a watchdog timer, which during normal operation is reset every second. If the watchdog timer has not been reset within 60 seconds it will trigger a system reboot. The assumption being that machine is in a bad state. For various troubleshooting reasons you may need to disable/enable the… Continue reading How to Disable/Enable exacqVision Watchdog Timer

Error in executing media test (*** query) for status refresh (error ***)

Error in executing media test (*** query) for status refresh (error ***) Description Indicates there is no media in the Servers DVD/CD drive. Notes This message will come up on service start, and if you hit Refresh Status in the Exacq Recall page.This is a normal message if there is no disk in the drive.

Exacq Enterprise manager services on windows are not starting

Issue If Exacq Enterprise Manager services on Windows are not starting and giving this message Usually, it’s going to be a user privileges issue, and the user that is used for running the service is not able to start it Solution Sometimes in the domain environment, the service users will be restricted and will not… Continue reading Exacq Enterprise manager services on windows are not starting