Tag: Illustra

Artificial Intelligence Object Classification Event Triggers Filling OS Drive

Description  We have found that event links based on triggers from AI Object Classification events flood the eventPI database resulting in the OS drive being filled in a short amount of time. Periodic unexpected crashes, system reboots and increased memory usage have resulted. This happens when the amount of AI metadata captured in the eventPI… Continue reading Artificial Intelligence Object Classification Event Triggers Filling OS Drive

Enhanced vs Standard Security on Illustra cameras

After logging into your Illustra camera for the first time, accepting the End User License Agreement, and creating a Host ID, you will be asked to select a security mode. Enhanced is selected by default. As the message indicates, Enhanced will automatically select several advanced security options, such as enabling additional authentication needs, like forcing… Continue reading Enhanced vs Standard Security on Illustra cameras

Preparing Illustra cameras for Network Loss Recording with exacqVision server.

Preparing Illustra cameras for Network Loss Recording with exacqVision server. Configuration steps for Network Loss Recording recording: Note: There must be motion during the downtime to have the camera record to the SD card. The resulting file will be requested by exacqVision after re-connection. Note:Network loss recording will not be triggered on a Server restart… Continue reading Preparing Illustra cameras for Network Loss Recording with exacqVision server.

Illustra Pro Gen3 Motion Stops Reporting in Exacq Software

Illustra Motion stops reporting from within the Exacq Software. This has been seen on the Illustra IPS03-D12-OI03 and IPS05-D12-OI03 There is a combination of updates that need to be performed. First, upgrade the Exacq Server Software to 22.03.4 or higher Second, download Illustra Firmware version Illustra.Pro3.02.09.00.0003 and upload it to the individual cameras demonstrating the… Continue reading Illustra Pro Gen3 Motion Stops Reporting in Exacq Software

My Illustra Camera Isn’t Recording Motion

Issue Illustra cameras may be showing a status of “Motion not Supported” or motion is not being detected. As part of cyber security compliance Illustra camera firmware is now defaulting to ‘Enhanced’ vs ‘Standard’ security resulting in the camera sending out metadata over HTTPS instead of HTTP.  Resolution Select one of the following options: <br>

Certain Illustra models may cause recording to stop

Description Certain models of Illustra cameras, on connection, may cause server to stop streaming from all other Illustra cameras. Steps to reproduce Add a ISL02P6OCWTT, firmware 0.0.0.15 (Local for Local camera that doesn’t comply with NDAA) Expected result all supported illustra3 cameras continue to record Actual result all illustra3 cameras stop recording (plugin’s read thread… Continue reading Certain Illustra models may cause recording to stop

Illustra Thermal camera setup

Temperature Scale:Exacq defaults to Fahrenheit. Go into the Client Settings page and check the box for displaying the temps in Celsius Client Temperature Display: Client / Server 21.06 or later is needed In live mode right-click on the thermal camera and select ‘View Analytics’The temperature will only be displayed when someone is above the high… Continue reading Illustra Thermal camera setup

Top 10 Illustra Camera Questions

What is the default IP address and credentials?192.168.1.168, admin/adminUnable to adjust Zoom on Camera?Windows XP/7 and IE7/8/9/10/11 Clean IE cacheAdd IP to Trusted siteJava Settings , lower security to MediumAdd IP to Compatibility ViewMake sure to install active X and accept java when promptedCamera picture Off set on Illustra 200/210/600/610Add IP address to compatibility viewZoom… Continue reading Top 10 Illustra Camera Questions