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Correcting Error: Cannot find module ‘@jci-Internal/acvs-cloudvue-onvif

Description

Prior  to the release of Cloudvue version 23.9 the error message “”Error:  Cannot find module ‘@jci-Internal/acvs-cloudvue-onvif’” could appear  when trying to add cameras to a Cloudvue Gateway.

This will be fixed with the release of 23.9.x.

Products 

  • Cloudvue Gateway v 22.9.x and older
  • Hikvision
  • Illustra
  • ONVIF

Steps to Reproduce 

Add a new camera either by scanning or by IP.

Expected Results 

Camera adds to the system.

Actual Results 

Camera does not add and displays the error “Error: Cannot find module ‘@jci-Internal/acvs-cloudvue-onvif”.

Solution

  • gain ssh access to the Cloudvue Gateway
  • replace “jci-internal” with “jci-products” in the files /opt/smartvue/services/nvr-cameras/onvif/index.js and /opt/smartvue/services/nvr-cameras/probe.js
  • This can be done by manually editing the files or with the following commands:
  • <code>sed -i ‘s/@jci-internal/@jci-products/g’ /opt/smartvue/services/nvr-cameras/onvif/index.js</code>
  • <code>sed -i ‘s/@jci-internal/@jci-products/g’ /opt/smartvue/services/nvr-cameras/probe.js</code>

Related to AES-711 “CV – Illustra IFS16-M10-BT03 fails to add to GW with error – cannot find module ‘@jci-internal/acvs-cloudvue-onvif'”

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Cloudvue Cameras Knowledge Support Cloudvue Cloudvue Gateway Support Categories Products

Error: Cannot find module ‘@jci-Internal/acvs-cloudvue-onvif

Description

Prior to the release of Cloudvue version 23.9 the error message “”Error: Cannot find module ‘@jci-Internal/acvs-cloudvue-onvif'” could appear when trying to add cameras to a Cloudvue Gateway.

This will be fixed with the release of 23.9.

Products 

  • Cloudvue Gateway v 22.9.x and older
  • Hikvision
  • Illustra
  • ONVIF

Steps to Reproduce 

Add a new camera either by scanning or by IP.

Expected Results 

Camera adds to the system.

Actual Results 

Camera does not add and displays the error “Error: Cannot find module ‘@jci-Internal/acvs-cloudvue-onvif”.

Solution

  • Use Cloudvue Manager to Update the Device
  • If the version is 23.9.x or higher then try to add the camera again
  • Otherwise, contact Cloudvue Support, they will help you in getting a support case started which will be escalated to L3 support who can remotely resolve the issue. 
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