Cloudvue Release Process

Description  The Cloudvue release process involves multiple components and regions.  In addition to the cloud software there are C2C, Cloudvue Manager, Cloudvue Mobile and Cloudvue Access.  Generally, software will release to NA first and if no issues are detected to EMEA and AU a few days later.  This pattern is followed for each component with… Continue reading Cloudvue Release Process

No Remaining Seats for Doors Error

Description  The “No remaining seats for doors” error will occur when attempting to assign door access to a user on a door that does not have a subscription. Product  Steps to Reproduce  Expected Results  The user saves without error Actual Results  The user fails to save and the error “Error occurred in saving credential.” is… Continue reading No Remaining Seats for Doors Error

Cloudvue Access Control Subscriptions for Cloudvue Partners

This video explains where to change Cloudvue account subscription settings for access control, as well as the differences between the various subscription types so that Cloudvue Partners, dealers, and integrators will know which ones their clients will need.

Cloudvue Access Control Subscriptions for Customers

Cloudvue hosted access control offers your sites options for hardware installation, but there are also different subscription types you may want to know about so you are prepared when discussing with your Cloudvue Partner, dealer, or integrator. This video explains where to view your Subscription settings as well as the features each subscription type provides.

Installing Cloudvue Access App

Description  Instructions for installing the Cloudvue Access app for both Android and Apple devices. Product  Solution Android iOS Verify The Device Once Installed you must first verify your mobile device before being able to control devices