This video shows steps required by authorized Cloudvue Dealers and Integrators to associate customer Cloudvue enabled cameras with a customer’s Cloudvue account.
Tag: C2C
*** INTERNAL USE ***
On most networks changing an Illustra camera to Cloudvue Mode for C2C recording to Cloudvue is not an issue. But there is a multistep process when in the Fishers office due to network restraints.
When clicking on the Cloudvue tab within the camera’s web interface the camera tests that it has an internet connection since one is required to communicate with Cloudvue. It does this by pinging Google.com. ICMP is blocked on the Engineering network and so the pings fail, and the camera cannot be placed in Cloudvue mode.
Workaround
- Place the camera on the Corporate network. You will probably need to use a network scanner, or the camera finder in Exacq on the Corporate network to find it’s IP address.
- Once the IP has been found, log into the camera and go to the Cloudvue tab. Enter the details for the Cloudvue account. The camera will enter Cloudvue Mode and require a reboot.
- Now move the camera back to the engineering network, which will allow it to stream to Cloudvue.
Description
When applying camera subscriptions the Save Subscriptions button is dimmed and unavailable.
Product
- Cloudvue
Steps to Reproduce
- Login to Cloudvue
- On the navigation bar Select Account
- Select the Devices Tab
- Select the pencil Icon to edit a specific device (C2C or Gateway)
- Select the Subscriptions Tab
- Set the Cloud Drive Subscriptions for each video device
- When complete click Save Subscriptions
Expected Results
Save Subscription button is not dimmed and can be clicked to apply subscriptions
Actual Results
Save Subscriptions is dimmed and cannot be used to apply subscriptions
Solution
- Confirm subscriptions are correct
- Contact Tech Services at 800-453-2247 for assistance with subscriptions
| Dealer C2C Setup Quick Start |