Tag: 6516

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Knowledge Support exacqVision Integrations

Lenel Onguard Displays Yellow X Instead of Live Video

Issue

Within Lenel Onguard software, a yellow X is being displayed instead of live video.

This was being caused when trailing spaces were present in the camera names within exacq.

Solution 

  1. Find the cameras with the yellow X in Onguard
  2. Find the same cameras in exacqVision
  3. Delete trailing spaces from the camera names
  4. In Onguard System Administration
  5. Right click on EV Server, select “Import from recorder”
  6. Remove the camera from the imported list
  7. Right click on EV Server, click “Download”
  8. Right click again and select “Import from recorder”
  9. Add the camera back to the list.

Cameras should now display video as expected