Tag: 4327

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Knowledge Support Support exacqVision Client

exacqVision Client Error – Unable to exclusively lock file

Symptom  

Problem

When viewing cameras, the user would occasionally see the following exacqVision Client Error message:

Unable to exclusively lock file<br>
C:\Users\&lt;username&gt;\AppData\Roaming\edvrclient\edvrclient.xml with file<br>
C:\ProgramData/boost_interprocess/1615401609/QzpcVXNIcnNicQ05Pc3N6XEFwcERhdGRcU…<br>
Error The system cannot find the path specified.

It was observed that the C:\ProgramData\boost_interprocess\ folder is being renamed by software running in their corporate environment.

The exacqVision Client uses the boosts IPC folder which is sometimes used by the other software.

Example

After a reboot it was observed that the folder 

C:\ProgramData\boost_interprocess\1616678833 

was renamed to:

C:\ProgramData\boost_interprocess\49010000_7D0A0000

Resolution

Update the exacqVision Client software to version 22.06 or higher, for which this issue has been resolved.

or

To temporarily resolve:

  1. Close the exacqVision Client application
  2. Remove the offending ‘C:\ProgramData\boost_interprocess\’ folder and re-start the client.

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