H.265 encoding is supported on certain Illustra cameras which have been added as model specific. It is configured using Cloudvue (Settings > Device > Edit > Video > Archive Video Codec).
All other cameras, including Illustra cameras added as ONVIF must be configured to use H.264.
At times it may be necessary to drop (delete) and create the smartvuedb database. WARNING VIDEO LOSS is expected, and except for rare occasions this should only be performed on newly deployed NVRs.
Cloudvue Gateway
Issue the following commands from terminal
** WARNING ** WILL RESULT IN VIDEO LOSS
<code>sudo service cron stop <br>mysqldump -u root -p smartvuedb camera camera_setting camera_view nvr_setting schedule user user_setting user_Status User_view view > /home/smartvue/smartvuedb_backup.sql <br>sudo mysql smartvuedb -s -e “drop database smartvuedb;”<br>sudo mysql -s -e “create database smartvuedb;”<br>sudo -i <br> bash /opt/smartvue/services/nvr-database-migrate/installer.sh<br>bash /smartvue/updater.sh<br>mysql -u root smartvuedb -p < /smartvue/mysql/multi-tables_smartvuedb_backup_file.sql<br>exit<br>sudo service cron start</code>
cron stop – Stops scripts from being launched by cron during this process
msyqldump – (Optional) can be used to create a backup of specified tables within the existing smartvuedb database
drop database smartvuedb – Removes the existing smartvuedb database
create database smartvuedb – creates an empty smartvuedb database
sudo -i – switch to root user
installer.sh – runs the installer script which sets permissions for smartvuedb and will return the following lines if successful
++ pwd -P <br>+ SERVICE_DIR=/root <br>SERVICE_DIR=/root <br>SMV_NVR_DB_USER=root <br>/root/node_modules/db-migrate/bin/db-migrate up <br> /opt/smartvue/services/nvr-database-migrate/installer.sh: line 4: /root/node_modules/db-migrate/bin/db-migrate: No such file or directory <br>exit 127
updater.sh – runs the updater script which populates default values in certain tables within smartvuedb database and takes several minutes to complete.
mysql -u root smartvuedb -p – (Optional) can be used to import tables previously backed up with the mysqldump
cron start – Starts cron service
At times you may need to remotely access the web interface of either a Cloudvue Gateway or camera. The following instructions can be used to establish a tunnel, gain ssh access and setup remote port forwarding via the reverse tunnel script. Once setup you will be able to access the terminal (ssh) or the Web Interface of equipment local to the video device, such as Cloudvue Local or C2C cameras (reverse port forwarding).
./createTunnel.sh -t PNUM
Note: PNUM is the port number created in Cloudvue Manager
./sshTunnel.sh -p PNUM
$ watch -n 30 ls -alh
Note: PNUM is the port number created in Cloudvue Manager and the watch command is used to keep the connection from timing out use Ctrl+c to stop the watch command.
In the event the following warning appears run the full “ssh-keygen” command found in the message to clear the /root/.ssh/known_hosts file, then try establishing the ssh connection again.
@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
@ WARNING: REMOTE HOST IDENTIFICATION HAS CHANGED! @
@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
./reverseTunnel.sh -p 80 -l 80
NOTE: it may be necessary to manually configure the correct tunneling port by changing ./config/tunnelInfo.txt
The Disk Space Use% for the partition mounted as /smartvue should not reach 100%. If it does odd behavior too include loss of live or recorded video may occur. Further troubleshooting should help decide if the issue is related to a failed or failing hard drive or a corrupted database.
smartvue Use% should be less than 100%
smartvue Use% is 100%
Escalate to L3 for further troubleshooting or to setup a repair RMA.
Attempt to gain SSH access to the NVR either by tunneling or arranging a remote session for local ssh access. Review the syslogs to see if they give any clues.
$ cd /var/log/
$ ls -alh syslog*
-rw-r—– 1 syslog adm 1.5K Aug 1 08:05 syslog
-rw-r—– 1 syslog adm 6.7K Aug 1 06:25 syslog.1
-rw-r—– 1 syslog adm 1004 Jul 31 06:25 syslog.2.gz
-rw-r—– 1 syslog adm 40K Jul 30 06:25 syslog.3.gz
-rw-r—– 1 syslog adm 781 Jul 28 06:25 syslog.4.gz
-rw-r—– 1 syslog adm 610 Jul 27 06:25 syslog.5.gz
-rw-r—– 1 syslog adm 898 Jul 26 06:25 syslog.6.gz
-rw-r—– 1 syslog adm 545 Jul 25 06:25 syslog.7.gz
$ grep -i “error” syslog*
$ zgrep -i “error” syslog*
$ cd /var/log/mysql/
$ ls -alh
total 36K
drwxr-s— 2 mysql adm 4.0K Aug 8 06:25 .
drwxrwxr-x 11 root syslog 4.0K Aug 8 06:25 ..
-rw-r—– 1 mysql adm 0 Aug 8 06:25 error.log
-rw-r—– 1 mysql adm 20 Aug 7 06:25 error.log.1.gz
-rw-r—– 1 mysql adm 20 Aug 6 06:25 error.log.2.gz
-rw-r—– 1 mysql adm 676 Aug 6 00:01 error.log.3.gz
-rw-r—– 1 mysql adm 20 Aug 4 06:25 error.log.4.gz
-rw-r—– 1 mysql adm 20 Aug 3 06:25 error.log.5.gz
-rw-r—– 1 mysql adm 20 Aug 2 06:25 error.log.6.gz
-rw-r—– 1 mysql adm 20 Aug 1 06:25 error.log.7.gz
$ cat error.log
Check the sylog files in /var/log for entries similar to:
Jul 27 22:40:30 SMV-K2 kernel: [1763274.568932] ata1.00: error: { UNC }
Jul 27 22:40:30 SMV-K2 kernel: [1763274.778400] sd 0:0:0:0: [sda] tag#1 Sense Key : Medium Error [current] [descriptor]
Jul 27 22:40:30 SMV-K2 kernel: [1763274.778403] sd 0:0:0:0: [sda] tag#1 Add. Sense: Unrecovered read error – auto reallocate failed
Jul 27 22:40:30 SMV-K2 kernel: [1763274.778408] blk_update_request: I/O error, dev sda, sector 3625797376
Jul 27 22:40:30 SMV-K2 kernel: [1763274.838298] res 41/40:08:00:47:1d/00:00:d8:00:00/00 Emask 0x409 (media error) <F>
Look in the syslog files in /var/log for something similar to
Jul 13 07:17:32 SMV-K1 /etc/init.d/mysql[18996]: error: ‘Can’t connect to local MySQL server through socket ‘/var/run/mysqld/mysqld.sock’ (2)’
Also check the /var/log/mysql/error.log for entries simalr to:
230713 13:17:39 [ERROR] mysqld got signal 6 ;
Cloudvue Gateway and C2C cameras have a 3-year warranty. Check the build date in Cloudvue Manager to figure out if a repair RMA is In or Out of Warranty.
We are seeing a rise in cases where Cloudvue Gateways will not progress past the Registration Wizard. Everything goes normally until time to submit the registration. At this point nothing appears to be happening when clicking submit and users are unable to finalize the registration process.
• Cloudvue Gateway
• Follow the instructions found in KB #16967 “Cloudvue Gateway Registration Wizard”
• Click Submit to submit the registration.
• Registration Wizard completes and Cloudvue Local page is displayed.
• Registration does not complete and will not progress past this point.
• It is recommended that these cases be escalated to L3.
• The workaround requires tunneling to the NVR and recreating the local Cloudvue database. KB#17178 “Dropping and Creating the smartvuedb Database”
• A ticket has been raised with Engineering AES-553, currently we are tracking Salesforce Cases to better understand the issue
New Cloudvue Gateways will automatically launch the Registration Wizard when accessed via Cloudvue Local. This article has a description of the registration process using the web browser of a locally connected computer along with screenshots of each step.
Gateway Tools are designed to work with Cloudvue only and will display a “Device Offline” error if launched from Cloudvue Local.
Popup Message “Device Offline” “Reconnect Device to Continue”
This is by design, use Cloudvue (www.cloudvue.com) to launch Gateway Tools
STWELVE-10439
This document will outline how to add a camera that has multiple channels but 1 IP address
Cloudvue Gateway
If a master password is set this will be change the password when the first channel is added so the master password will need to be used for channels 2,3 & 4
Illustra Flex multi sensor camera should use the ONVIF model type.
This document will cover how to access a user, edit and reset a password. If a user cannot login or need a password reset
Cloudvue Manager (CVM)
To edit a user please follow these steps
At times it may be necessary to move or copy files from a Cloudvue Gateway to a local machine. WinSCP Portable establishes an SSH connection between a machine running Windows and a Gateway. It offers a convenient side by side file explorer view of the local and Gateway directories and files making it simple to drag and drop files from the Gateway to the local machine.
