Description When enabled the HD Live option intentionally buffers 10 seconds of video to ensure smooth playback. This is only applicable when viewing large tile or full screen views, small tile preview is not affected. NOTE: As a result of the buffering, the On-Screen-Display of the date and time (OSD) will lag real time by… Continue reading HD Live Option Causes 10 Second OSD Delay
Category: Cloudvue Gateway
Cloudvue Gateway H.264/H.265 Support
Description H.265 encoding is supported on certain Illustra cameras which have been added as model specific. It is configured using Cloudvue (Settings > Device > Edit > Video > Archive Video Codec). All other cameras, including Illustra cameras added as ONVIF must be configured to use H.264. Product
Dropping and Creating the smartvuedb Database
Description At times it may be necessary to drop (delete) and create the smartvuedb database. WARNING VIDEO LOSS is expected, and except for rare occasions this should only be performed on newly deployed NVRs. Product Cloudvue Gateway Prerequisite Solution Issue the following commands from terminal ** WARNING ** WILL RESULT IN VIDEO LOSS <code>sudo service… Continue reading Dropping and Creating the smartvuedb Database
Remote Port Forwarding using the Reverse Tunneling Script
Description At times you may need to remotely access the web interface of either a Cloudvue Gateway or camera. The following instructions can be used to establish a tunnel, gain ssh access and setup remote port forwarding via the reverse tunnel script. Once setup you will be able to access the terminal (ssh) or the… Continue reading Remote Port Forwarding using the Reverse Tunneling Script
Troubleshooting 100% Smartvue Partition Disk Space Usage
Description The Disk Space Use% for the partition mounted as /smartvue should not reach 100%. If it does odd behavior too include loss of live or recorded video may occur. Further troubleshooting should help decide if the issue is related to a failed or failing hard drive or a corrupted database. Product Steps to Reproduce … Continue reading Troubleshooting 100% Smartvue Partition Disk Space Usage
Cloudvue Gateway – Registration Wizard Fails to Complete
Description We are seeing a rise in cases where Cloudvue Gateways will not progress past the Registration Wizard. Everything goes normally until time to submit the registration. At this point nothing appears to be happening when clicking submit and users are unable to finalize the registration process. Product • Cloudvue Gateway Steps to Reproduce •… Continue reading Cloudvue Gateway – Registration Wizard Fails to Complete
Cloudvue Gateway Registration Wizard
Description New Cloudvue Gateways will automatically launch the Registration Wizard when accessed via Cloudvue Local. This article has a description of the registration process using the web browser of a locally connected computer along with screenshots of each step. Product Basic Steps Cloudvue Gateway Registration Wizard Screenshots
Gateway Tools Designed for Cloudvue Only
Description Gateway Tools are designed to work with Cloudvue only and will display a “Device Offline” error if launched from Cloudvue Local. Product Steps to Reproduce Expected Results Popup Message “Device Offline” “Reconnect Device to Continue” Solution This is by design, use Cloudvue (www.cloudvue.com) to launch Gateway Tools STWELVE-10439
Adding a multi channel camera to a Cloudvue Gateway
Description This document will outline how to add a camera that has multiple channels but 1 IP address Product Cloudvue GatewaySteps to Reproduce Notes If a master password is set this will be change the password when the first channel is added so the master password will need to be used for channels 2,3 & 4… Continue reading Adding a multi channel camera to a Cloudvue Gateway
How to edit a user in Cloudvue Manager
Description This document will cover how to access a user, edit and reset a password. If a user cannot login or need a password reset Product Cloudvue Manager (CVM) Steps to Reproduce To edit a user please follow these steps