Live View Search with Remote Connection Sub Streams does not Allow Live Search to Display Search Results

Description  There have been 3 scenarios seen when searching from the live page on 24.12.7.0 Exacq Client if you have Sub Streams enabled.1. If you have remote connection enabled with sub streams searching from live will not return any search results.If you deleted the sub stream it will return search results as expected. 2. If… Continue reading Live View Search with Remote Connection Sub Streams does not Allow Live Search to Display Search Results

Configuring Enterprise Manager Cache Settings

Description  Added in EM 24.09, as we gain experience using the settings, it will be valuable to add guidance on the impact of specific changes and recommendations on in what situations they should be applied. A “cache_settings” group was added to the Enterprise Manager “settings.yaml” file.  Each setting controls the update frequency for its designated… Continue reading Configuring Enterprise Manager Cache Settings

Avigilon Cameras Motion Detection Stops Recording on 24.12.7.0

Description  When updating Exacq Server to 24.12.7.0 motion events will stop registering in the Camera Setting page under status last motion event. Motion Events are not being recorded. Product  Steps to Reproduce  Update from 24.09.5 Exacq Server to Exacq Server 24.12.7.0. Expected Results  Motion remains working. Actual Results  Motion stops working. Solution Exacq Server 25H1… Continue reading Avigilon Cameras Motion Detection Stops Recording on 24.12.7.0

AVCostar AV20576RS Stop Recording Motion Properly When Updated to 24.12.7.0

Description  AV20576RS will show Motion recording in random recording states when updating Server to 24.12.7.0.In some Instances the cameras would allow some channels to recording while others stop seen below. Another issue seen was that motion would continuously record. Another Issue was observed where motion would just stop. Product  Steps to Reproduce  Update server to… Continue reading AVCostar AV20576RS Stop Recording Motion Properly When Updated to 24.12.7.0

Added Axis Dewarping on Axis M Series Cameras

Description  Reports stating the Axis dewarper sometimes shows up in our software and other times doesn’t for different models. 2nd issue stated that the generic dewarper is “elongated” or distorted when zooming in via digital PTZ and panning or tilting the camera. Product  Steps to Reproduce  tried different formats H.264/H.265tried different resolutions–>no changetried Ceiling/WallTried Digital… Continue reading Added Axis Dewarping on Axis M Series Cameras

Fast Reverse Proxy Client (frpc.exe)

Overview   As part of Exacq’s Remote Connectivity solution, it utilizes the Fast Reverse Proxy Client, known as frpc.exe. This service plays a key role in the remote connectivity solution, enabling users to securely access their NVRs from virtually anywhere. FRPC has been a trusted component in Exacq for some time, having previously been integrated into… Continue reading Fast Reverse Proxy Client (frpc.exe)

Failed to Refresh Raid Controller – Arcconf config Missing Controller

Description  If a you have a Avnet Server with no Raid Card then you might see this logs spamming every minute.3/12/2025 12:00:57.103 AM (GMT-4:00) SysMgmtPI Error Failed to refresh RAID controller – arcconf config missing controller 3/12/2025 12:01:57.313 AM (GMT-4:00) SysMgmtPI Error Failed to refresh RAID controller – arcconf config missing controller 3/12/2025 12:02:57.537 AM… Continue reading Failed to Refresh Raid Controller – Arcconf config Missing Controller

Samsung / Hanwha Multi-Sensor Video Loss after updating to Exacq 24.12.5.0

Description  Reports of certain models from Samsung/ Hanwha cameras have ran into an issue where they only connect to a few of the lenses after updating to Exacq Server version 24.12.5.0. Typically seen on one lens, the camera live view will show video loss but the connection status shows connected. Product  Steps to Reproduce  Update… Continue reading Samsung / Hanwha Multi-Sensor Video Loss after updating to Exacq 24.12.5.0

Restricted View evAPI and Integrations

Description  If you enable Restricted View on Cameras Setting page of our client this can cause certain integrations to not show the live streams. For Example an integration such as CCure9000 will not show the streams on the Ccure interface seen below. Product  Steps to Reproduce  In the Exacq Client if you enable Restricted View… Continue reading Restricted View evAPI and Integrations

Bus Expander Showing up in Storage As a Physical Drive

Description  If adding new drives to the system that are similar to the model and serial number of the below and this issue is seen we have resolved this issue and is available in server 24.12 official release.WD-RD01XL5EModel: “WDC WD85PURZ-85C4WY0Upon updating to 24.09.5.0 server and client the we noticed that there is a Bus Expander… Continue reading Bus Expander Showing up in Storage As a Physical Drive