If you are requesting a status update for your RMA please contact our customer care team. Email – exacqorders@tycoint.com (Please reference the RMA # in the Subject line)Phone – 317.845.5710 – Option #3 Monday – Friday (8:00 AM – 4:30 PM)
Author: Brian Lakin
Windows 7 Remote Connections
Description Windows 7 is running into an issue with the Connectivity Status showing Pending: Testing Tunnel (2). Product Steps to Reproduce Update Server/Client to latest version on Windows. Solution Windows 7 is no longer on our list of Supported versions: exacqVision Professional Video Management System Software | Exacq from Tyco Security Products FRPC is a… Continue reading Windows 7 Remote Connections
Associations Not Allowed to be saved as Momentary or Sustained Option
Description When setting up a new association there is no options in the drop down menu for Momentary or Sustained when setting up Associations. Display only is seen as the only option available. This was exhibited on Server/ Client software starting on 23.09 through 24.12.7. Product Steps to Reproduce Upon update from 23.06 Server/Client to… Continue reading Associations Not Allowed to be saved as Momentary or Sustained Option
Exacq Mobile Application Views show Black Box
Description There are a few reports of customer having no live streams in the views created. When selecting the view to monitor some of the live streams show a black box. This has been seen on view containing 4 live streams as well up to 25 streams. Please note that our application only decodes up… Continue reading Exacq Mobile Application Views show Black Box
Using an Axis D3110 Connectivity Hub with the Axis C1410 MK11 Speaker
Description As a result of KB https://support.exacq.com/#/knowledge-base/article/5610 the C1410 MK II can not alone create event linking to trigger through Exacq software. Exacq currently does not support the use of webhooks seen in the above KB. This guide will assist you with configuring an Axis D3110 Connectivity Hub to trigger the C1410 MK II via… Continue reading Using an Axis D3110 Connectivity Hub with the Axis C1410 MK11 Speaker
FLIR Camera Motion Stops Recording Motion Events
Description Motion will stop working on FLIR models after updating from exacq Server 24.09.5.0 to exacqServer 24.12.7.0. Product CAMERAS:Flir FC-317-IDFC-324-IDFC-332-ID Steps to Reproduce Update exacqServer to 24.12.7.0 motion events will stop working properly. Expected Results Motion should work. Actual Results Motion Stops working upon updates to 24.12.7.0. Solution Test build exacqVisionServer_24.12.2239205.0_x64 is working25H1 will house… Continue reading FLIR Camera Motion Stops Recording Motion Events
Live View Search with Remote Connection Sub Streams does not Allow Live Search to Display Search Results
Description There have been 3 scenarios seen when searching from the live page on 24.12.7.0 Exacq Client if you have Sub Streams enabled.1. If you have remote connection enabled with sub streams searching from live will not return any search results.If you deleted the sub stream it will return search results as expected. 2. If… Continue reading Live View Search with Remote Connection Sub Streams does not Allow Live Search to Display Search Results
Configuring Enterprise Manager Cache Settings
Description Added in EM 24.09, as we gain experience using the settings, it will be valuable to add guidance on the impact of specific changes and recommendations on in what situations they should be applied. A “cache_settings” group was added to the Enterprise Manager “settings.yaml” file. Each setting controls the update frequency for its designated… Continue reading Configuring Enterprise Manager Cache Settings
Avigilon Camera Motion Detection Fails on exacqVision Server 24.12.7.0
Description When updating Exacq Server to 24.12.7.0 motion events will stop registering in the Camera Setting page under status last motion event. Motion Events are not being recorded. Product Steps to Reproduce Expected Results Actual Results Solution
AVCostar AV20576RS Stop Recording Motion Properly When Updated to 24.12.7.0
Description AV20576RS will show Motion recording in random recording states when updating Server to 24.12.7.0.In some Instances the cameras would allow some channels to recording while others stop seen below. Another issue seen was that motion would continuously record. Another Issue was observed where motion would just stop. Product Steps to Reproduce Update server version… Continue reading AVCostar AV20576RS Stop Recording Motion Properly When Updated to 24.12.7.0