Windows 7 Remote Connections

Description  Windows 7 is running into an issue with the Connectivity Status showing Pending: Testing Tunnel (2). Product  Steps to Reproduce  Update Server/Client to latest version on Windows. Solution Windows 7 is no longer on our list of Supported versions: exacqVision Professional Video Management System Software | Exacq from Tyco Security Products FRPC is a… Continue reading Windows 7 Remote Connections

Associations Not Allowed to be saved as Momentary or Sustained Option

Description  When setting up a new association there is no options in the drop down menu for Momentary or Sustained when setting up Associations. Display only is seen as the only option available. This was exhibited on Server/ Client software starting on 23.09 through 24.12.7. Product  Steps to Reproduce  Upon update from 23.06 Server/Client to… Continue reading Associations Not Allowed to be saved as Momentary or Sustained Option

Exacq Mobile Application Views show Black Box

Description  There are a few reports of customer having no live streams in the views created. When selecting the view to monitor some of the live streams show a black box. This has been seen on view containing 4 live streams as well up to 25 streams. Please note that our application only decodes up… Continue reading Exacq Mobile Application Views show Black Box

Using an Axis D3110 Connectivity Hub with the Axis C1410 MK11 Speaker

Description  As a result of KB https://support.exacq.com/#/knowledge-base/article/5610 the C1410 MK II can not alone create event linking to trigger through Exacq software. Exacq currently does not support the use of webhooks seen in the above KB. This guide will assist you with configuring an Axis D3110 Connectivity Hub to trigger the C1410 MK II via… Continue reading Using an Axis D3110 Connectivity Hub with the Axis C1410 MK11 Speaker

FLIR Camera Motion Stops Recording Motion Events

Description  Motion will stop working on FLIR models after updating from exacq Server 24.09.5.0 to exacqServer 24.12.7.0. Product  CAMERAS:Flir FC-317-IDFC-324-IDFC-332-ID Steps to Reproduce  Update exacqServer to 24.12.7.0 motion events will stop working properly. Expected Results  Motion should work. Actual Results  Motion Stops working upon updates to 24.12.7.0. Solution Test build exacqVisionServer_24.12.2239205.0_x64 is working25H1 will house… Continue reading FLIR Camera Motion Stops Recording Motion Events

Live View Search with Remote Connection Sub Streams does not Allow Live Search to Display Search Results

Description  There have been 3 scenarios seen when searching from the live page on 24.12.7.0 Exacq Client if you have Sub Streams enabled.1. If you have remote connection enabled with sub streams searching from live will not return any search results.If you deleted the sub stream it will return search results as expected. 2. If… Continue reading Live View Search with Remote Connection Sub Streams does not Allow Live Search to Display Search Results

Configuring Enterprise Manager Cache Settings

Description  Added in EM 24.09, as we gain experience using the settings, it will be valuable to add guidance on the impact of specific changes and recommendations on in what situations they should be applied. A “cache_settings” group was added to the Enterprise Manager “settings.yaml” file.  Each setting controls the update frequency for its designated… Continue reading Configuring Enterprise Manager Cache Settings

Avigilon Camera Motion Detection Fails on exacqVision Server 24.12.7.0

Description  When updating Exacq Server to 24.12.7.0 motion events will stop registering in the Camera Setting page under status last motion event. Motion Events are not being recorded. Product  Steps to Reproduce  Expected Results  Actual Results  Solution

AVCostar AV20576RS Stop Recording Motion Properly When Updated to 24.12.7.0

Description  AV20576RS will show Motion recording in random recording states when updating Server to 24.12.7.0.In some Instances the cameras would allow some channels to recording while others stop seen below. Another issue seen was that motion would continuously record. Another Issue was observed where motion would just stop. Product  Steps to Reproduce  Update server version… Continue reading AVCostar AV20576RS Stop Recording Motion Properly When Updated to 24.12.7.0