Author: Bhargav Atturu

Exporting Video to a Network Share

In order to export to a network drive, you first have to Map it. To Map a Network drive go to File Explorer in Windows. 1. Open File Explorer from the taskbar or the Start  menu, or press the Windows logo key  + E. 2. Select This PC from the left pane. Then, on the Computer tab, select Map network drive.  3. In the Drive list, select a drive letter.… Continue reading Exporting Video to a Network Share

How do I find my hostname for Exacq Cloud-Integrated Service Portal

Someone asks, “What is my FQDN, Hostname or IP Address I need to put in to my Firewall for Exacq Cloud-Integrated Services Portal to work correctly?” It is the customers URL they access for the Integrated Services Portal https://exa001.exacq.net the part in BOLD is specific to them and starts with three letters and followed by… Continue reading How do I find my hostname for Exacq Cloud-Integrated Service Portal

Audio Troubleshooting

Some cameras have audio inputs, which is not the same as having a built in microphone. Sometimes you may also have to do a combination of tasks to get the audio to work correctly in Exacq. External Microphones Is audio scheduled to recordIs audio supported on the device?Is audio enabled in the cameras Web GUI?Are… Continue reading Audio Troubleshooting

Archiving continually says “Disconnected” on Linux systems 12.04 and Older

When connecting an NVR running Ubuntu 12.04 or older to a newer S-series you may have issues with it connecting and displaying the “Disconnected” message on the archiving page; even thou everything is correct and systems running Ubuntu 14.04 or newer DO NOT have this issue. When you search the logs, you will see a… Continue reading Archiving continually says “Disconnected” on Linux systems 12.04 and Older

Web Service upgraded from version 9.2 to 21.06+ on MS Windows operating systems fails to start

Issue: Upgrading the exacqVision Web Service from version 9.2 to version 21.06+ (even using the server bundled package) on Microsoft Windows operating systems will show the web service as upgraded but leave it unable to start. Root Cause: Undetermined. Workaround: After performing the upgrade, uninstall and reinstall the exacqVision Web Service again. Fixed Version: Not… Continue reading Web Service upgraded from version 9.2 to 21.06+ on MS Windows operating systems fails to start

Western Digital Gold and Ultrastar drives are incorrectly reported with temperature “Threshold Exceeded” status

Issue Adding Western Digital (WD) Gold and Ultrastar Enterprise class SATA hard disk drives to server versions prior to 19.06 will result in the drives being incorrectly reported with a temperature “Threshold Exceeded” status. Although verified with these two particular series of drives, the issue may apply to others as well. Root Cause The software… Continue reading Western Digital Gold and Ultrastar drives are incorrectly reported with temperature “Threshold Exceeded” status