Configuration Getting Started with the exacqVision Client Systems Add Systems Client Settings Joystick Indicators Event Monitoring Groups Maps Views Tours Layouts Enterprise System Web Panels System Information and Logs System Configuration Add IP Cameras – Manual Add IP Cameras – Auto Add IP Cameras – Quick Add Camera Recording Camera Settings Audio Inputs and Outputs… Continue reading exacqVision User Training Videos
Author: Bhargav Atturu
Automatic Import Fails with Temporary File Error
Description When attempting to automatically import systems from a URL on startup the import fails. Product Steps to Reproduce Expected Results The system list is imported on startup Actual Results The list is not imported and an error similar to the following which includes “Reason: Could not open local temporary file” displays. Solution The currently… Continue reading Automatic Import Fails with Temporary File Error
Exacq Cloud Drive 2.0 Setup
Cloud drive is a subscription plan available from an Exacq dealer for offsite, cloud based archiving of recorded video. Contact an authorized dealer to discussing pricing and plans. Minimum Client/Server Versions: Client: 22.03.1 Server: 22.03.0 The following instructions detail the steps to be performed in sequence. These steps are also detailed in our Video Library.… Continue reading Exacq Cloud Drive 2.0 Setup
LDAP Users Cannot Create User Views
Title LDAP Users Cannot Create User Views in Exacqvision Client Description Users logged in using LDAP cannot create user views in the exacqVision Client Product exacqVision Client Steps to Reproduce Login in as a exacqVision (not LDAP) userCreate a user view if there aren’t anyThere needs to exist at least one user view… Continue reading LDAP Users Cannot Create User Views
Audio Out of Sync on Exported AVI Files
Title Audio Out of Sync on Exported AVI Files Description When playing back exported AVI files the audio is out of sync. Product exacqVision Client Steps to Reproduce From exacqVision Client export a file containing both Video and Audio saving as AVI Playback the the AVI file Expected Results Audio is synced with… Continue reading Audio Out of Sync on Exported AVI Files
Creating a Salesforce Article from Existing Portal KB
Steps for copying existing portal Knowledge Base Articles into new Salesforce Articles.
Creating a New Salesforce Article
Step for creating a new Salesforce Article. Resources: Salesforce Article 000034381 “exacqVision Salesforce Article Template”
Using the ADVCPTZKEY1 USB Joystick / Keyboard with exacqVision
This document will guide you through step-by-step procedures for keyboard use and suggested button mappings. Prerequisites For proper operation of the American Dynamics ADVCPTZKEY1 PTZ USB Keyboard, both the exacqVision Client and Server must be on version 22.03 or higher. Product ADVCPTZKEY1 American Dynamics Surveillance Keyboard <br> Setup <br>
ExacqVision Web Service Fails to get Public URL from Relay Manager
Summary The OpenSSL Certificate from Ubuntu that the relay service utilizes is expired Description Error failed to get public URL from relay manager rpc error: code = Unavailable desc = connection error: desc = “transport: authentication handshake failed: x509: certificate has expired or is not yet valid: current time 2022-02-24T10:19:29-08:00 is after 2021-09-30T14:01:15Z” wfe 32563… Continue reading ExacqVision Web Service Fails to get Public URL from Relay Manager
Does exacqVision Require Microsoft Silverlight?
Summary Microsoft Silverlight was installed on exacqVision Servers as part of Kantech Entrapass Web and has been flagged by vulnerability scans. Description Microsoft Silverlight reached the end of support on October 12, 2021. Product Solution