DescriptionÂ
Samsung cameras have experienced motion recording issues when running exacqVision Server version 22.09 or lower.
Product
- exacqVision Server version 22.09 or lower
- Samsung Cameras
Steps to Reproduce
- Configure Samsung camera to record on motion
Expected Results
- Video is recorded when motion is present
Actual Results
- One or the other of the following states have been observed
- Video is recorded constantly even when no motion is present
- No video is recorded i.e. motion is not detected even when present
Solution
It was determined this was a result of metadata timeouts and can be resolved by updating to exacqVision Server 22.12.3.0 or higher.